Customer Relationship Management System (Renewal)
Complete · United Kingdom
Source: Find a Tender Service (UK)
West Lothian Council intends to enter into a contract with Verint Systems UK Limited for the continued provision of support, maintenance, development and associated cloud services for the Council's existing Verint Customer Relationship Management (CRM) platform. The Verint CRM solution is a business-critical corporate system supporting customer contact management, case management, workflow automat
- Status
- Closed
- Sector
- Road, Broadband, Telecommunications
- Location
- United Kingdom
- Updated
- 3 Nov 2026
- Source
- Find a Tender Service (UK)
ConstructChat
Ask ConstructChat about Customer Relationship Management System (Renewal)
Pick a question to edit it, or write your own.
First answer free · no account
Tender Information FAQ
Tender Information
Participants
| Not available for this record. |
Status
Original status | complete |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | West Lothian Council intends to enter into a contract with Verint Systems UK Limited for the continued provision of support, maintenance, development and associated cloud services for the Council's existing Verint Customer Relationship Management (CRM) platform. The Verint CRM solution is a business-critical corporate system supporting customer contact management, case management, workflow automation, digital self-service and service request handling across multiple Council services. The proposed contract will provide ongoing supplier support, system maintenance, cloud hosting, upgrades, security updates and development services for a period of five years, ensuring the continued availability, resilience and security of the platform and supporting the Council's digital transformation objectives. |
Original sector | IT services: consulting, software development, Internet and support |
Location
Country | United Kingdom (UK) |
Source
Source | Find a Tender Service (UK) |
URL |
More Details
Record type | Tender |
Sector | Road, Broadband, Telecommunications |
Article published date | 2026-09-21 |
Research
Free account
View all details
You are reading the public part. A free account opens the rest:
- Every detail on this tender
- News and media coverage
- Technical research
Free account · no card · lands you back on this tender
More Road tenders in United Kingdom
- 2024-01-05 09:00 - QBE129 Haverhill to Riverwalk School, Bury St Edmunds
- Tender for Play Area Works within the Borough of Ards and North Down
- OSPAR Relational Database for the implementation of Recommendations on the List of threatened and/or declining habitats and species
- QSB209, 0900 2024-01-04, Bury St Edmunds to Olive AP Academy, Stowmarket (4 seated vehicle)
- ID 6246207 - SEUPB - Information Services - Data Protection Officer Advisory Services
- T26-074CAP PEACEPLUS War Memorials Contractors Combined PQQ ITT Reissue
- 2026-05-07 09:00 - QBE393 Haverhill to Reboot Bury St Edmunds
- QIP066 09:00 2026-05-26 Shotley, Suffolk to Haughley Suffolk & Norwich Road, Ipswich, Suffolk