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Customer Relationship Management System (Renewal)

Location: Scotland

Source: Public Contracts Scotland

Tender
Awarded

West Lothian Council has awarded a contract to Verint Systems UK Limited for the continued provision of its cloud-based Customer Relationship Management (CRM) platform, including software licensing, support, maintenance, upgrades and development services. The CRM platform is a business-critical system supporting customer contact management, case management, service request handling, workflow autom

Status
Closed
Location
United Kingdom
Updated
3 Nov 2026
Source
Public Contracts Scotland

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Tender Information

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The tender “Customer Relationship Management System (Renewal)” is a tender record in Taiyo. It is issued for works, goods, or services related to Scotland.

Participants

Not available for this record.

Status

Original status

awarded

Taiyo status

Closed

Taiyo last update

2026-11-03

Contact

Not available for this record.

Description

Description

West Lothian Council has awarded a contract to Verint Systems UK Limited for the continued provision of its cloud-based Customer Relationship Management (CRM) platform, including software licensing, support, maintenance, upgrades and development services. The CRM platform is a business-critical system supporting customer contact management, case management, service request handling, workflow automation, online forms and digital self-service across multiple Council services. The contract will ensure the continued availability, security, resilience and development of the platform for a period of five years.CPV: 72000000, 48445000, 72260000.

Location

Country

United Kingdom (UK)

Source

Source

Public Contracts Scotland

URL

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Record type

Tender

Article published date

2026-10-02

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