Customer Service Center ( CSC )

2026-11-03

Contract Planning Kickoff A . As part of the contract initiation , the Contractor shall work with DHS to conduct an onsite planning kickoff to discuss processes , tools , deliverables , deliverable content , and other aspects of collaboration . 2 . 3 . 1 . 2 Status and Touchpoint Meetings A . Within the first month of contract execution , the Contractor shall be responsible for establishing the Monthly Status Report Meeting , as well as bi - weekly ( every two ( 2 ) weeks ) touchpoint meetings . The monthly status meeting will use the Status Report deliverable described in section 2 . 3 . 1 . 9 . 1 of this RFP as its agenda , while the biweekly touchpoint meetings are more informal but are a forum for the Contractor to provide brief status , reporting on recent success , upcoming activities , and / or to communicate known problems or concerns . The Contractor shall also meet with the DHS team as requested . The Contractor shall create and distribute meeting minutes following all meetings within one ( 1 ) business day . B . The Contractor may be included in meetings with DHS or other interested parties , including , but not limited to , entities within the State and federal government . If requested by DHS , and / or any other State or federal oversight agency , the Contractor shall provide any data or information within three ( 3 ) business days of receipt of the request . The data or information shall be provided at no additional charge and must be in the requested format , media type , and / or quantity . 2 . 3 . 1 . 3 Deliverable Expectations Document A . The Contractor shall deliver a single Deliverable Expectation Document ( DED ) for DHS approval . The Contractor shall use a DED for all deliverables . The DED shall align with CMS ’ s DED template for all deliverable submissions . The Contractor must organize any meetings necessary to understand and align with the use of the CMS template and / or any DHS - specific changes needed to the DED template . The Contractor shall download any available and required deliverables templates from the CMS . gov repository . B . The Contractor shall organize joint review sessions with DHS to align the Contractor ’ s understanding of expectations using the deliverables templates . 2 . 3 . 1 . 4 Project Initiation Checklist A . The Contractor shall develop and submit a checklist confirming that the following key project establishment activities have been completed : 1 . All Contractor Key Staff have been provided DHS credentials ; 2 . Connectivity to all required project systems for Contractor and DHS staff has been established ; 3 . A Contractor staff directory , containing all contact information and project titles , has been provided to the necessary DHS staff ( as determined by DHS ); and 4 . The kickoff presentation occurred . 2 . 3 . 1 . 5 Project Management Plan A . The Contractor shall develop and maintain a Project Management Plan ( PMP ) for DHS approval that describes all the project management processes , roles , and responsibilities to effectively manage and control the contract , with emphasis on processes that are not covered in separate plans in this RFP . B . The PMP will govern the Contractor ’ s project management processes for the duration of the Contract . The Contractor must identify and indicate specific aspects within the PMP where DHS support or input is expected . The PMP components must align with the DHS processes , including use of and / or interface with DHS Enterprise tools , as directed by DHS and as outlined in section 2 . 3 . 3 . 1 . 3 .

Arkansas

2026-03-27