DA01 -- Replacement Model for VA . gov

2026-11-03

Request for Information Replacement Model for VA . gov Issued : January 15 , 2026 Background and Scope : The U . S . Department of Veterans Affairs ( VA ) is seeking information to assess industry capabilities , emerging approaches , and best practices for replacing our existing website , VA . gov , with a premier , modern , secure , and Veteran - centric digital experience . VA s goal is to provide a best - in - class online experience to our nation s Veterans , their families , and other stakeholders thru VA s central entry point for benefits , healthcare , services , and information . The request complements Notice ID : 365357 Exploring Next - Generation Digital Identity , Authentication , and Navigation on VA . gov VA recognizes that replacing VA . gov is not solely a technical challenge . Meaningful improvements require coordination across experience design , platform architecture , content strategy , governance , analytics , and operating models . As a result , VA must modernize in a way that : Maintains continuity of service for millions of users . Integrates with a diverse portfolio of legacy and emerging systems . Operates within a regulated , highly visible federal environment . Supports long - term scalability , adaptability , and resilience . Offers more seamless customer experience . Through this request , VA seeks information on solutions , technologies , and approaches that can fundamentally improve the digital experience across all benefit portfolios . VA welcomes responses that include : Descriptions of relevant ideas , capabilities , and approaches . Case studies or examples from similar environments . User journey workflows for identity proofing , sign - in , recovery , and navigation . Known limitations , risks , and tradeoffs . Lessons learned from past deployments . Responses may be informal and narrative ; diagrams , visuals , and workflow illustrations are encouraged ( attachments such as images or separate diagram files do not count toward the page limit ). Follow - On Engagement : VA may schedule follow - on discussions to better understand selected responses . Participation does not imply competitive advantage . No Commitment to Procure : This request does not obligate VA to pursue a procurement or award a contract . How VA Intends to Use This Information : Responses will inform planning , requirements development , and potential pilot efforts without committing VA to any specific action . Response Instructions : Submission deadline : February 5 , 2026 Submission method : Allison Fulton , Allison . fulton @ va . gov , Evan Schlisserman , evan . schlisserman @ va . gov File format : PDF preferred ; Microsoft Word acceptable Page limit : Responses should not exceed ten ( 10 ) pages The ten - page limit should be devoted to substantive , experience - focused responses to this request and should not be used for general corporate marketing , promotional content , or boilerplate company information . , excluding appendices , company overviews , past performance information , and attached visuals / diagrams . Respondents are requested to include : Company or organization overview ( name , location , and brief description of relevant capabilities ). Relevant experience with similar challenges . Responses to the topics and questions in this request . Descriptions of relevant technologies and approaches . Any additional information relevant to VA ' s objectives .

New Jersey

2026-04-29