DA10 -- Contact Center Consolidation - RFI - PWS

2026-11-03

Request for Information VA Enterprise Contact Center Consolidation ( CCC ) Support Introduction This Request for Information ( RFI ) is for planning purposes only and shall not be considered an Invitation for Bid , Request for Task Execution Plan , Request for Quotation or a Request for Proposal . Additionally , there is no obligation on the part of the Government to acquire any products or services described in this RFI . Your response to this RFI will be treated only as information for the Government to consider . You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI . This request does not constitute a solicitation for proposals or the authority to enter into negotiations to award a contract . No funds have been authorized , appropriated or received for this effort . Interested parties are responsible for adequately marking proprietary , restricted or competition sensitive information contained in their response . The Government does not intend to pay for the information submitted in response to this RFI . The North American Industry Classification System ( NAICS ) for this requirement is 541512 with a size standard of $ 34 . 0 million . 2 . Submittal Information : All responsible sources may submit a response in accordance with the below information . There is a page limitation for this RFI of 10 pages . The Government will not review any other information or attachments included , that are in excess of the 10 page limit . NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI . Generic capability statements will not be accepted or reviewed . Your response must address capabilities specific to the services required in the attached VA Enterprise Contact Center Consolidation ( CCC ) Support PWS and must include the following : Interested Vendors shall at a minimum provide the following information in the initial paragraph of the submission : Name of Company Address Point of Contact Phone Number Fax Number Email address Company Business Size and Status For VOSB and SDVOSBs , proof of verification in SBA VETCert NAICS code ( s ) Socioeconomic data Data Universal Numbering System ( DUNS ) Number Existing Contractual Vehicles ( GWAC , FSS , or MAC ) Provide a summary of your capability to meet the requirements contained within the draft VA Enterprise CCC Support PWS . Describe your proposed technical and programmatic approach to supporting enterprise level call center consolidation , including experience leading or coordinating cross functional teams . Detail your organization s expertise and methodology in Risk , Issue , and Change Management for large transformation initiatives , including any experience performing within teaming arrangements or joint ventures . Corporate experience or expertise in performing these services and specific examples or references . Specific examples or references provided must include the agency , point of contact , dollar value , and contract number . Describe relevant past performance demonstrating proven quality , measurable KPIs / metrics , and successful execution of large scale call center consolidation efforts . Provide a Rough Order of Magnitude ( ROM ) cost estimate , including all underlying assumptions . Your company s intent and ability to meet the set aside requirement in accordance with VAAR 852 . 219 - 73 ( JAN 2023 ) ( DEVIATION ) VA Notice of Total Set - Aside for Certified SDVOSBs and 13 CFR Â § 125 . 6 , which states the contractor will not pay more than 50 % of the amount paid by the Government to it to firms that are not SDVOSBs . Your response shall include information as to available personnel and financial resources ; full names of proposed team members and the requirements planned to be subcontracted to them , which must include the prime planned percentage or the names of the potential team members that may be used to fulfill the set aside requirement . Has the draft PWS provided sufficient detail to describe the technical requirements and support services to be performed under this effort . _______ YES _______ NO ( if No , answer question f ) If NO , please provide your technical comments / recommendations on elements of the draft PWS that may contribute to a more accurate proposal submission and efficient , cost effective effort . NOTE : Technical questions may be submitted as part of your response , however , questions directed to the customer are prohibited . All questions in response to this RFI shall be included in a separate word document titled , VA Enterprise CCC Support RFI_Questions . The answers to all questions received will be posted prior to / with the Solicitation . Responses are due no later than 1 : 00 PM EST , March 6 , 2026 via email to Joshua Fitzmaurice , Contract Specialist at Joshua . Fitzmaurice @ va . gov and Contracting Officer Mina Awad at Mina . Awad @ va . gov . Please note VA CCC Support in the subject line of your response . Mark your response as Proprietary Information if the information is considered business sensitive . The email file size shall not exceed 5 MB . See Attached Document : Draft VA Enterprise Contact Center Consolidation ( CCC ) Support PWS .

New Jersey

2026-04-29