Default Mgmt - Financial Literacy

2026-11-03

Default Prevention & Loan Counseling • Provide one - on - one counseling via phone or Live Chat with students . • Facilitate three - way calls with student and their loan servicer ( s ). • Utilize progressive skip tracing methods to reach out to students via multiple mediums ( phone , emails , text , mail , etc .). • Conduct outreach to student borrowers during the six - month grace period within 30 days of withdrawal / graduation . • Conduct outreach to student borrowers who are delinquent on their loans beginning at day 30 and monthly thereafter . • Conduct outreach to student borrowers who have defaulted on their loans beginning at day 270 of delinquency and monthly thereafter ; assist students with default rehabilitation . Financial Literacy • Provide relevant , accessible , and high - quality online learning resources and tools for students on subjects such as banking and savings , budgeting , using credit , personal finance management , ID theft , student loans , debt management , and more . • Proactively engage students to help them borrow wisely and prepare for post - college responsibilities by understanding interest , loan repayment , and how to utilize FSA resources through studentaid . gov and NSLDS . • Provide personalized annual loan summary to students per Oregon state law ( see SB253 ). Data & Support • Provide access to data and reports on MHCC student borrower population , including borrower and loan information , outreach efforts and methods , borrowing and repayment trends , default rate projections , and more . • Utilize borrower data and trends to provide insight on the impact of default prevention and financial literacy efforts for student retention and completion . • Provide training and on - call support for college staff

Oregon

2026-04-08