Dial - A - Ride Services

2026-11-03

 Manage all incoming transportation requests and scheduling . At a minimum , passengers should be able to make reservations by telephone between 8 a . m . and 12 noon , Monday - 2 - through Friday . Passengers should be given a 30 - minute pick - up window at the time of their reservation .  The Town reserves the right to modify or expand the list of destinations as needed .  Provide passengers with “ curb - side ” service , including the handling of up to four bags per passenger . This may include assisting passengers on and off the vehicle or operating the wheelchair lift .  The service provider is responsible for the mechanical maintenance and cleanliness of the Town - owned vehicle and must return it in the same condition in which it was received , excluding normal wear and tear .  Provide compensation to employees of the proposer utilized for the provision of services . Ensure that they possess the appropriate licenses and receive required training .  Enforce drug and alcohol testing requirements as outlined in CFR 49 , CFR 50 , and CFR 655 .  Submit monthly reporting to the Department of Social & Senior Services in accordance with the requirements of state and federal grants , including but not limited to the Section 5310 Program – Enhanced Mobility for Seniors and Individuals with Disabilities . Information to be reported shall include names of passengers , date and time of each pickup , trip origin and destination , purpose of trip , number of one - way trips , refusal log , gallons of fuel consumed , total miles driven and daily mileage . A reporting template is included as part of this RFP .  Submit quarterly vehicle maintenance reports to the Department of Social & Senior Services .  Drivers shall perform services with passenger safety and courtesy at the forefront of all interactions . The Town retains the sole discretion to require the removal of any driver whose conduct , performance or demeanor is reasonably deemed unacceptable .  Proposers shall comply with all applicable Transit District , State , and Federal regulations governing public transportation .

Connecticut

2026-03-27