EMS Collection Agency Services

2026-11-03

SCOPE OF SERVICES ( will include , but not be limited to , the following ): 1 . Collection activities must be in compliance with federal , state , and local laws and regulations , and be courteous and business - like , consistent with the image and reputation of the City . Collections policies and procedures must adhere to Nevada Administrative Code 649 and Nevada Revised Statute 649 regarding medical billing . 2 . Collection efforts shall include letters , skip - tracing , telephone calls , and credit bureau inquiries . Service provider may not take legal action against the debtor on behalf of the City . 3 . The collection fee on payments made to service provider and directed to City on accounts placed with service provider will be in accordance with the RFP requirements . The City authorizes service provider to settle for 85 % of account if this is the only way to collect the account in a timely manner . Service provider requests to add interest to accounts , as State law provides , and retain 100 % of interest collected to offset expenses and supplement lower collection fees . Any settlements for less than 85 % of the initial account balance may not be done without the authorization of the City . 4 . Service provider must be able to effect collection in all 50 US states . 5 . All letters to and correspondence with debtors must be of an informative and respectful nature . The City must approve all letters or correspondence to be used . Any letters deemed by the City , at its sole discretion , to be of a harassing nature are forbidden to be utilized for collection purposes . 6 . All development and postal costs of any kind are to be borne by service provider . 7 . Required Reports : The service provider shall provide , at a minimum , the reports outlined below , and other reports as required . The service provider shall submit a monthly report on a monthly and cumulative basis data reports that reflect , at a minimum , the following : a . Aged receivables by category of debt , i . e ., business license , court fine , development fees , etc . b . The dollar amount of debts collected cumulative to date . c . Status of each debtor while in the process of collection . d . Provide an annual report of accounts that are not collectable and provide the reason why they are not collectable . 8 . Service provider must be able to receive and send documents and communications electronically from inception of the contract and throughout the life of the contract . At a minimum , the service provider must be able to communicate through e - mail and data transfers ( FTPs ). 9 . The service provider , its employees , and its agents shall perform as independent providers and not as agents , representatives , joint ventures , partners , or employees of the City .

Nevada

2026-05-01