Enterprise Service Management (ESM) Platform
Sector: Education • Location: Netherlands
Source: TED Europa
Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main ca
- Status
- Closed
- Sector
- Education, Broadband, Telecommunications
- Location
- Netherlands
- Updated
- 3 Nov 2026
- Source
- TED Europa
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Tender Information
Participants
| Not available for this record. |
Status
Original status | contract notice |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk. The services of these domains form the first implementation wave and must be explicitly included in the supplier’s proposed implementation plan and offering. See tenderdocuments |
Original sector | IT services: consulting, software development, Internet and support |
Location
Country | Netherlands |
Source
Source | TED Europa |
URL |
More Details
Record type | Tender |
Sector | Education, Broadband, Telecommunications |
Article published date | 2026-06-01 |
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