Exploring Next - Generation Digital Identity , Authentication , and Navigation on VA . gov

2026-11-03

Exploring Next - Generation Digital Identity , Authentication , and Navigation on VA . govThe Department of Veterans Affairs ( VA ) delivers digital services and benefits to Veterans through VA . gov and the VA Health and Benefits mobile application . VA leadership has identified persistent challenges that prevent some Veterans from easily authenticating , signing in , and navigating VA digital services . These challenges relate to identity verification , multi - factor authentication ( MFA ), post - authentication navigation , accessibility , and varying levels of digital literacy and connectivity . This Request is issued to gather market intelligence on available ideas , capabilities , patterns , and emerging approaches that could help Veterans more easily access and use VA . gov and related VA digital services , with a particular focus on digital identity , authentication , and post - login navigation . VA seeks insights from industry , academia , and other stakeholders on delivering a fundamentally improved digital identity experience for Veterans — one that is seamless and frictionless to use while maintaining or exceeding current security standards . Please refer to the attached Market Intelligence Report that describes the technical specifications for this effort . As part of your RFI response , please include the following : A capability statement addressing each of the items detailed in the two attached documents ( RFI Cover Page_Exploring Next - Gen Digital Identity Authentication and Navigation on VA . gov 7 Jan and Market Intelligence Request Updated 7 Jan )****** 1 / 22 / 2026 UPDATE ******************************* rough order of magnitude ( ROM ) requirement removed from above .* Q & A spreadsheet has been attached ( RFI Q and A Exploring Next - Gen Digital Identity Authentication and Navigation ).**********************************************************

New Jersey

2026-04-29