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External Call Handling Service

Active · United Kingdom

Source: Open Contracting Data Standard (OCDS)

Tender
Active

Halton Housing require a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support. Full details of the required service are detailed within the 'S

Status
Bidding
Location
United Kingdom
Updated
3 Nov 2026
Source
Open Contracting Data Standard (OCDS)

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The tender “External Call Handling Service” is a tender record in Taiyo. It is issued for works, goods, or services related to United Kingdom.

Participants

Not available for this record.

Status

Original status

active

Taiyo status

Bidding

Taiyo last update

2026-11-03

Contact

Not available for this record.

Description

Description

Halton Housing require a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support. Full details of the required service are detailed within the 'Service Specification 2026.pdf' which can be found within the 'Supporting Information.zip' folder. Usage figures for the last 12 months can be found in the attached spreadsheet titled "HH Call Service Usage Jan to Dec 26.xlsx". The outcome of the tender process will be a single contract with one service provider. The contract will be for an initial 2 years with 1 option to extend by a further 12 months, up to a maximum 3 years total contract term, subject to HH requirements and the performance of the successful service provider. The anticipated commencement date is estimated to be 1st June 2026.

Location

Country

United Kingdom (UK)

Source

Source

Open Contracting Data Standard (OCDS)

URL

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Record type

Tender

Article published date

2026-04-02

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