Hardware Services Maintenance

2026-11-03

Prioritization of Repairs Needed : The Contractor shall work with Department ’ s designee to assess and classify the hardware equipment according to the urgency of their repair and maintenance needs . Repairs that are critical to ongoing operations and have a higher risk of failure shall be given the highest priority . The Contractor shall repair all hardware equipment in accordance with the prioritization schedule and as needed and requested . The Contractor shall repair the malfunctioning device in accordance with current professional standards and best practices using first quality Original Equipment Manufacturer ( OEM ) authorized parts or quality reconditioned OEM parts so that performance is equivalent to that of a new part . The Contractor shall provide on - call emergency repair services to address any unexpected hardware failures . This includes diagnosing the problem , implementing a solution , and testing to ensure the equipment is functioning properly again . An emergency constitutes a failure any hardware device that impacts an entire department and / or location . The Contractor shall respond on - site within four ( 4 ) hours of the emergency request during Normal State Business Hours . On occasion if an emergency occurs during non - Normal Business Hours , the Contractor shall respond within four ( 4 ) hours . The Contractor shall submit regular maintenance reports to the State of Maryland detailing the maintenance activities performed , equipment status , any issues encountered , and the solutions implemented . The Contractor shall adhere to all local , state , and federal regulations and guidelines for hardware maintenance . This includes ensuring that all waste is properly disposed of , and all work is performed in a safe and efficient manner .

Maryland

2026-05-02