Income-qualified Customer Assistance Program Concurrent Application System (CAS) Phase 1 Implementation

closed

The IOUs (PG&E, SCG, SDG&E, and SCE) are looking to identify companies (Bidder) that can design, develop, and host an online statewide CAS web portal with on-going future maintenance with PG&E taking the lead to source for the development and Phase 1 implementation. The design of the CAS platform requires enabling income-qualified customers to concurrently apply, to multiple low-income customer assistance programs, starting with the California Alternate Rates for Energy (CARE), Family Electric Rate Assistance (FERA), and Energy Savings Assistance (ESA) programs and IOU selected energy saving programs. The CAS portal will complement, rather than replace, existing application processes for the selected low-income programs. The CAS platform must be scalable to include future other assistance energy saving programs that may go beyond the IOUs programs. In addition to being capable of supporting the application programming interface and batch processes to interface with existing IOU backend systems to store, track, and extract the collected inquiry and application data in a format that complies with each IOUs data requirement.

High