INFANT SECURITY AND MAINTENANCE SERVICES

2026-11-03

Amendment W81K0426QA020 0001 Is being published . a . The purpose of this amendment is to revise PWS section 1 . 3 . 4 from Provide on - call technician support where 24hr allowed response time for regular or routine service and 2 hour allowed response time for emergency service . TO 1 . 3 . 4 . Provide on - call technician support where 24hr allowed response time for regular or routine service and 12 hour allowed response time for emergency service . b . All other terms and conditions remain the same . Please see the attached . Health Readiness Contrating Office ( HRCO ), Bragg Services Branch Contracting Office ( BSB ), Womack amry Medical Center ( WAMC ), Fort Bragg , NC 28310 has a requirement for for the following : Can you provide supply the following service : All equipment , software and hardware must be compatible with the existing equipment and software . All equipment , software and hardware must possess the capability to feed back to the WAMC ’ s security suite . All equipment and updates must be compatible with existing equipment and server configurations . The basic service objective includes the following : Provide 24 - hour / 7 days a week telephonic customer service line to assist with all complaints and service requestsProvide access to all updatesProvide zero cost replacement of faulty parts that fall under warranty . Provide on - call technician support where 24hr allowed response time for regular or routine service and 2 hour allowed response time for emergency service . Routine service designates day - time hours ( 0800 to 1600 hours ) where system failure / error is causing a mild – moderate disruption of service . Emergency hours are designated after hours ( 1600 to 0800 hours ) and / or when the failure / error is severely disrupting the system thus requiring rapid service . The rate of Routine and Emergency services will be determined at the initial solicitation which will be submitted . Rates shall be locked at the proposed amount and not subject to change . Contractor must take into consideration travel conditions and factor travel into the rate . Travel will not be billed separately . Provide one ( 1 ) annual comprehensive inspection ( validation and system recertification ) at no additional cost . Provide supply standard stock refurbishments at a locked in rate in order to continue to support the system . A standard set of refurbishments of consumable goods consist of one hundred ( 100 ) Infant transmitters supplied at least twice a year . Stock refurbishment will be supplied at the start of the contract and thereafter when required . Rates will be locked and not subject to change . Items will be delivered to the WAMC warehouse and invoice provided to the COR . Provide technician notes whenever repairs or inspections are performed that notes the action of the repair and any preventative maintenance that the technician may see . Technician notes will be kept in a binder that shall be left at WAMC for monthly review by the COR to keep track of services and necessary repairs . Scope : This non - personal , fixed price service contract shall allow any capable vendor / servicer who holds and maintains certifications in the system in order that work performed shall not void the software warranty , previous knowledge of WAMC and Fort Bragg , NC post , to perform maintenance and preventative service to and unto the infant protection system . Covered ( warranty ) Equipment List : Six ( 6 ) Client ComputersOne ( 1 ) Client only license ( for the use of customer - supplied computers ) Six ( 6 ) card readers ( for door or computer ) Fifteen ( 15 ) exit controllers ( TECs / DEEACs ) – actual number keypadsOne hundred ( 100 ) alarming band receivers ( ABRs ) Six ( 6 ) staff alert panels ( SAP ) Six ( 6 ) quick looks ( high visibility or standard ) Thirty - three ( 33 ) Code Locks – Double door items count as 2One ( 1 ) QR devices ( pull cords , call sets , universal , smoke , PIR , dome light ) See full solicitation attachedSee the full solicitation attached .

North Carolina

2026-05-08