Information Systems : Telephone System

2026-11-03

A . Project General Description The City of Manchester is seeking proposals from qualified vendors to design , deliver , and implement a modern Voice over Internet Protocol ( VOIP ) telephone system . The City ’ s goal is to consolidate 22 existing telephone systems into two redundant , highly available systems located at the Main Fire Station and Department of Public Works . The solution must enhance reliability , support failover , comply with public safety regulations , and improve communication for 1 , 000 + devices . In addition to the basic telephone and voicemail the features available with convergence include but not limited to fault tolerance and replication , email and cell phone integration , call reporting and line consolidation . Project Objectives - The City will consolidate telephone systems from 22 to 2 core redundant systems . - Provide 99 . 95 % uptime service availability . - Ensure Enhanced E911 compliance . - Maintain all current telephone numbers including DID numbers . - Future - proof with scalable and flexible that will grow and change with business needs . - Provide scalability for at least 30 % user growth . - Deliver advanced features ( IVR , voicemail - to - email , analytics ). - Minimize disruption during migration . C . General System Requirements 1 . Onsite equipment will be mountable in a two - post rack or a plywood backboard . Equipment will operate on 120 VAC power , the amperage per device will not exceed 10 amps . 2 . Replication of system data and user data may be in real time or asynchronous with a maximum out of sync time of 1 hour . System data and user data must be at a minimum of two locations . This requirement must be fulfilled when the second major site is installed . 3 . The system must support multiple paging groups , paging through the phones and external paging systems in a campus environment . 4 . The phone systems network will be connected to two - layer 3 links at the network core . 5 . Telephone patch cables will be provided by the City . 6 . All equipment should have at minimum a three - year replacement warranty . 7 . There is an existing call recording system manufactured by Veriant . This system taps into the call by plugging the handset into a Zetron Model 21 instant recorder .

New Hampshire

2026-04-28