Information Technology Service Management (ITSM) Tool
Sector: Education • Location: United Kingdom
Source: Find a Tender Service (UK)
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and assoc
- Status
- Closed
- Sector
- Education, Commercial
- Location
- United Kingdom
- Updated
- 3 Nov 2026
- Source
- Find a Tender Service (UK)
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Tender Information
Participants
| Not available for this record. |
Status
Original status | complete |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services. |
Original sector | Application service providers |
Location
Country | United Kingdom (UK) |
Source
Source | Find a Tender Service (UK) |
URL |
More Details
Record type | Tender |
Sector | Education, Commercial |
Article published date | 2026-09-30 |
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