Information Technology System Services

2026-11-03

The Information Technology System Services shall include the following services for all City offices : A . File Server Management : • Daily online real - time monitoring of critical functions . • Unlimited on - site and remote support . • Complete service pack and patch updates on a regular basis . • Review all ancillary programs , including but not limited to firewall , tape backup , Antivirus programs etc . for updates and confirm system maintenance checks are being performed . • Perform forced data backup on the application server . B . Workstation Management : • Unlimited on - site and remote support . • Complete patch management . • Maintain properly functioning configurations . C . General Consulting / IT services • Examples of general IT services are server , workstation , printer , network device consultation , configuration , and installation , software updates , network troubleshooting , firewall adjustments , email troubleshooting , hardware troubleshooting . D . Network Status • All hardware and software programs are to be reviewed and updated to protect the network , server and workstations . Utilization of hardware , software , and services that check traffic , block restricted sites , and prevent cyber - attacks are to be reviewed and recommendations are to be made . • Successful respondent shall provide incremental backup of all data at minimum of two ( 2 ) hour increments . • Successful respondent will provide proof of general liability insurance coverage and professional liability insurance including cyber liability .

New Jersey

2026-04-29