Internet Service Provider

2026-11-03

Service Specifications : Connection Type : Fiber optic Bandwidth : 1 Gbps dedicated connection , with the option to upgrade bandwidth at any time . Connection Type : Symmetrical ( equal upload and download speeds ) Redundancy : High availability with automatic failover capabilities for both internet service and power delivery . IP Addresses : / 29 IP Addresses will be provided to LES Tier 1 providers : Must have upstream connections to at least two “ Tier 1 ” Internet providers . BGP : The bidder will work with LES and the current ISP to set up a secure BGP solution that meets LES ’ s BGP requirements . Port - Channel : or ‘ LAG ’ between LES Gateway ISP Demarc for extra redundancy active , standby . Service Level Agreements ( SLAs ): Service Availability Uptime Guarantee : 99 . 999 % uptime per year . Latency : Vendor to provide value they adhere to today Packet Loss : Vendor to provide value they adhere to today Mean Time to Respond ( MTTR ): Less than 15 minutes for critical Mean Time to Restore ( MTTR ): Less than 4 hrs . for critical Penalties for non - compliance with SLA requirements Performance Monitoring : Proactive Monitoring : Continuous network performance monitoring Reporting : Monthly performance reports , including uptime and latency statistics Alerts : Immediate notifications for service disruptions or performance issues Support and Maintenance : 24 / 7 Support : Round - the - clock technical support On - Site Support : Availability of on - site support within 4 hours if required for critical issues Customer Service : Dedicated account manager for proactive service management Maintenance Windows : Scheduled maintenance notifications with minimal service impact . LES must be notified before every planned maintenance window . Security Requirements : Data Encryption : End - to - end encryption of data in transit Firewalls : Robust firewall protection to prevent unauthorized access DDoS Protection : Advanced Distributed Denial of Service ( DDoS ) protection Vendor Qualifications : Experience : Proven track record of delivering high - speed fiber internet services References : Contact information for at least three business clients with similar requirements Certifications : Relevant industry certifications and standards compliance

Nebraska

2026-04-29