How can I verify the tender source and access bidding documents for “IT Service Management (ITSM) revitalization and cloud migration initiative delivery support”?

Taiyo’s tender pages link back to the originating system via https://canadabuys.canada.ca/en/tender-opportunities/award-notice/cb-115-16698218, referencing Canada Buy and Sell as the source. Users can follow the official link to download tender documents and submission instructions.

IT Service Management (ITSM) revitalization and cloud migration initiative delivery support

Q: What is the current bidding status of the tender “IT Service Management (ITSM) revitalization and cloud migration initiative delivery support”?

The status recorded for “IT Service Management (ITSM) revitalization and cloud migration initiative delivery support” is active.

One of 10,000+ tenders Taiyo tracks in Canada.

Source: Canada Buy and Sell

Tender

Active

The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that:

Modernizes the ITSM platform (upgrade BMC to cloud SaaS or evaluate alternatives such as ServiceNow, GLPI, etc.).
Establishes a robust, trusted CMDB supported by formalized ETL processes and enhanced discovery (including SSC data centres and public cloud providers).
Implemen

Status: Closed
Sector: Road, Government
Location: Canada
Updated: 3 Nov 2026
Source: Canada Buy and Sell

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Tender Information

4 Q

The tender “IT Service Management (ITSM) revitalization and cloud migration initiative delivery support” is a tender record in Taiyo, linked to the Road sector. It is issued for works, goods, or services related to Canada.

Participants

Not available for this record.

Status

Original status	active
Taiyo status	Closed
Taiyo last update	2026-11-03

Contact

Not available for this record.

Description

The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that: 1. Modernizes the ITSM platform (upgrade BMC to cloud SaaS or evaluate alternatives such as ServiceNow, GLPI, etc.). 2. Establishes a robust, trusted CMDB supported by formalized ETL processes and enhanced discovery (including SSC data centres and public cloud providers). 3. Implements and matures core ITIL practices aligned with departmental priorities and governance. 4. Retires legacy ITSM tools and decouples notifications/escalations from WebDirect. 5. Integrates ITSM with SSC Onyx and other enterprise reporting/BI services. 6. Lays the foundation for safe, governed use of analytics and AI capabilities.

Budget

Location

Country

Canada

Source

Source	Canada Buy and Sell
URL

More Details

Record type	Tender
Sector	Road, Government
Article published date	2026-08-19

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IT Service Management (ITSM) revitalization and cloud migration initiative delivery support

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