IT Software to Support the Management of Unplanned Disruption on Scotland’s Rail Network

2026-11-03

ScotRail are awarding this contract for IT software and services which support the management of train services during times of unplanned disruption on Scotland’s rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows:- The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients-The ability to view route disruption incidents being experienced by other rail operators on Scotland’s rail network-The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption- The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption- A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area- A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they useCPV: 48100000, 48100000.

United Kingdom (UK)

2026-01-08