IT SYSTEM MODERNIZATION TECHNICAL SUPPORT SERVICES *** SBR ONLY *** *** MASTER CONTRACTORS ONLY ***

2026-11-03

Summary Statement The Comptroller of Maryland ( COM ) is issuing this CATS + TORFP to obtain Information Technology System Modernization Technical Support Services from a professional experienced IT services company . COM intends to award this Task Order to one ( 1 ) Master Contractor that proposes a team of resources and a Staffing Plan that can best satisfy the Task Order requirements . Master Contractors are advised that , should a solicitation or other competitive award be initiated as a result of activity or recommendations arising from this Task Order , the Offeror awarded this Task Order may not be eligible to compete if such activity constitutes assisting in the drafting of specifications , requirements , or design thereof . A Task Order award does not assure a TO Contractor that it will receive all State business under the Task Order . 2 . 2 Background and Purpose Through a hyper converged infrastructure the COM provides revenue services to millions of individuals , businesses , and organizations each year . There are 1 , 500 - 1 , 900 end users ( internal , seasonal , contractors , and third - party service providers ) located on - site and remote . The COM also provides support to the payroll system for the entire State and 60 + state agencies that leverage mainframe systems . The IT infrastructure is a complex environment composed of data centers , field offices , IBM mainframes , 350 + Windows and Linux servers , a 1 . 5 petabyte capacity SAN , 200 + network devices , 2400 + desktops and related peripheral devices , and 128 custom web applications . State Staff and Roles In addition to the Procurement Officer and TO Manager , the COM will provide a Project Manager to facilitate access to systems and facilities , as well as coordinate interactions with the COM staff . 2 . 4 Responsibilities and Tasks The TO Contractor shall provide targeted technical support for both our IT infrastructure and system modernization activities . At times , full - time , this support may require staff to be full - time for a period , such as when replacing a significant amount of networking equipment or providing technical support for a full system migration away from mainframe technologies . At other times , support may be for a number of hours , days , or weeks to assist with technical planning , troubleshooting technical issues , or restoring an outage . Therefore , responsibilities and tasks shall include , but are not limited to : A . Targeted technical administrative support by either securely connecting to systems remotely via COM approved methods or through on - premises support to include : 1 . Providing administration , maintenance , and operational support for our hyperconverged infrastructure ( HCI ); 2 . Performing problem determination and resolution of our HCI ; 3 . Responding to HCI - related help desk tickets when escalated to the TO Contractor ; 4 . Monitoring HCI performance to prevent performance bottlenecks as well as to ensure best resource utilization and optimum performance ; 5 . Planning , coordinating , upgrading , and installing components of the HCI as needed to include software upgrades / patching , hardware , and code upgrades

Maryland

2026-05-02