IT_VOIP

2026-11-03

1 . Fulfillment of all requirements outlined in the RFP Requirements Document . 2 . Porting of all existing Durham Public Schools - owned Direct Inward Dial ( DID ) numbers , voicemails , and all existing configurations to the proposed telecommunications platform . 3 . Provisioning of end - user licenses for all applicable users . 4 . Support for business readiness activities , including but not limited to : o Network readiness assessments o Documentation and procedure updates o End - user training materials ( e . g ., tip sheets ) o Deployment communications to impacted stakeholders 5 . Implementation of internal extension - to - extension dialing within facilities , including 911 failover capabilities in the event of site connectivity loss . 6 . Defined procedures for ordering and provisioning new VoIP phones and lines of service at both existing and new locations . 7 . “ White glove ” handset provisioning , including pre - programming and delivery of devices ready for deployment by Technology Services . 8 . Support for conference phones , audio conferencing capabilities , and call recording solutions for sitebased users . 9 . Installation and deployment of handset devices , including distribution planning and device programming .

North Carolina

2026-05-05