Kent Carers Support Service (Lot 1 - East Kent)

2026-11-03

Background to the Re-Procurement of Lot 1 – East Kent Carers Support Service: Kent County Council previously undertook a procurement process for the Kent Carers Support Service under a two-lot structure (Procurement identifier (OCID): ocds-h6vhtk-04fe04): Lot 1 – East Kent (Ashford, Canterbury, Dover, Thanet, Folkestone and Hythe.) Lot 2 – West Kent (Dartford, Gravesham, Swanley, Sevenoaks, Maidstone, Sevenoaks, Tonbridge and Malling, Tunbridge Wells and Swale.) Following that process, Lot 2 was successfully awarded and is ready for implementation, while Lot 1 (East Kent) was not awarded. This new procurement exercise is focused solely on Lot 1 – East Kent, with the aim of appointing a provider to deliver a comprehensive Carers Support Service in this area. The service will ensure unpaid carers have access to information, advice, practical assistance and short breaks to maintain their health and wellbeing. Important Note: Both Lot 1 and Lot 2 will become operational at the same time under the new contractual arrangements, ensuring consistency and alignment across Kent. Scope: Kent County Council are seeking to re-procure a Kent Carers Support Service which is aimed at supporting unpaid carers within the county. This new service will replace two current services; The Carers Community Navigation Service and Carers Short Breaks service. Key Areas of Service Delivery: Building from the Kent Adult Carers Strategy the following key areas of service delivery have been identified for the Kent Carers Support Service: i) Identifying and Recognising Carers, including Seldom-Heard Carers ii) Empowering Carers: information, advice and training in ways that they can understand iii) Prevention and Wellbeing especially for lifestyle risk factors, mental health and information and advice iv) Support for Young Carers' Transition to Adulthood v) Carers Assessment vi) Carers Breaks vii) Emergency Breaks viii) Carers Personal Budgets The full requirement will be available within the Specification, which will be made available when the Tender opportunity goes live. The Service will be delivered by a lead provider for East Kent and a Lead provider for West Kent. The two lead providers will need to work in partnership to ensure there is a seamless service that is equitable across Kent. There will be one Lot for each geographical area and the same service provider cannot deliver both Lots. The estimated value is the maximum available budget for Lot 1. Please read through the Invitation To Tender (ITT) Letter and associated documentation for all information relating to this procurement. Any quantities, dates or values shown within this notice, and any relevant documentation are estimated, and the Council gives no warranty as to the accuracy or completeness of any such quantities, dates and values. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.kentbusinessportal.org.uk/tenders/UK-UK-Maidstone:-Social-work-and-related-services./JH63V38M3M To respond to this opportunity, please click here: https://www.kentbusinessportal.org.uk/respond/JH63V38M3M

United Kingdom (UK)

2026-04-02