Language and Communication Access Solutions

2026-11-03

Scope of Services 2 . 1 . 1 . Service Option A : Scheduled Spoken Language Interpretation Services 2 . 1 . 1 . 1 . The selected Vendor ( s ) must provide scheduled spoken language interpretation services for individuals who are not English speaking or have Limited English Proficiency ( LEP ). 2 . 1 . 1 . 2 . The selected Vendor must ensure services are available in at least the 65 languages referenced in Section 1 . 6 . 6 ., Table 6 , and are delivered across multiple settings , including on - site , in the community , over the phone , and via virtual meeting platforms . 2 . 1 . 1 . 3 . The selected Vendor must ensure that services are available twentyfour ( 24 ) hours a day , seven ( 7 ) days per week , as follows : 2 . 1 . 1 . 3 . 1 . The selected Vendor must ensure that services are available during the Department ’ s regular business hours of Monday through Friday , 8 : 00 AM to 4 : 00 PM Eastern Standard Time . 2 . 1 . 1 . 3 . 2 . The selected Vendor must provide spoken language services during evenings and weekends , as needed and requested by the Department , to accommodate urgent or time - sensitive requests . 2 . 1 . 1 . 4 . The selected Vendor must respond to regular service requests within 48 hours or longer for non - urgent needs and as agreed upon with the Department . 2 . 1 . 1 . 5 . The selected Vendor must respond to urgent service requests with less than 48 hours advance notice , as requested by the Department . 2 . 1 . 1 . 6 . The selected Vendor must fulfill all regular spoken language service requests submitted by the Department or provide a mutually agreed upon alternative . This requirement applies to requests submitted at least five ( 5 ) calendar days in advance of the requested service date . 2 . 1 . 1 . 7 . The selected Vendor must provide spoken language services in multiple settings , including : 2 . 1 . 1 . 7 . 1 . Department - operated locations such as district offices , satellite offices , institutions , and other centralized locations throughout the State . 2 . 1 . 1 . 7 . 2 . In the community , such as in clients ’ homes . 2 . 1 . 1 . 7 . 3 . Public meeting venues . 2 . 1 . 1 . 7 . 4 . Face - to - face in - person interpretation .

New Hampshire

2026-04-28