Legacy ERP Application Support

2026-11-03

3 . 1 Central Square Naviline Legacy ERP Application Support ( Primary Scope ) • Provide functional and technical support for the Central Square Naviline legacy ERP application , which constitutes the majority of work under this contract . Modules supported include but are not limited to ( GMBA , AR , AP , P - CARD , MR , OP , CR , CODE , FLEET , OMS , BP , WO , UB , CIS , C2GG3 , Congos , DMS ) • Support City - developed and City - maintained custom modifications to the Naviline application written in RPG II / FREE . The City maintains approximately 100 custom modules , which are largely stable . Historically , when the system was in full production , fewer than three ( 3 ) modifications per year required changes . Support is therefore expected to focus primarily on analysis , troubleshooting , and minor updates , rather than ongoing redevelopment . • Analyze , troubleshoot , and resolve application - level issues impacting ERP operations . • Assist City staff with functional questions , issue analysis , and problem resolution related to Naviline . 3 . 2 Ad Hoc Reporting Support • Develop , modify , and produce ad hoc reports from the Naviline ERP system and associated data sources . • Assist City staff with data extraction , formatting , validation , and reconciliation . • Troubleshoot report logic and data anomalies related to ERP reporting . 3 . 3 IBM iSeries Application Configuration Support ( Limited ) • Provide application - level coordination and advisory support related to the IBM iSeries environment as it pertains directly to the Central Square Naviline ERP application . • Act as a technical liaison between the City and the third - party hosting provider by analyzing application requirements and communicating configuration needs , recommendations , and impacts to the hosting provider . • Assist the City in identifying , documenting , and validating application - related configuration requirements when the exact technical changes are not fully known in advance . • Support troubleshooting efforts by working collaboratively with City IT staff and the hosting provider to isolate application - related issues and confirm resolution , including API ’ s . • The Contractor shall not perform direct system administration or infrastructure changes within the hosted IBM iSeries environment . 3 . 4 Vendor and Ticket Coordination • Work directly with Central Square on all support tickets created by the City related to the Naviline ERP application . • Collaborate with City staff on tickets created for the legacy IBM iSeries and ERP environment . • Provide technical analysis , documentation , and diagnostic information necessary to support vendor resolution .

California

2026-03-27