LOCKSMITH SERVICES FOR EDDY COUNTY

2026-11-03

Eddy County (“ County ”) is seeking proposals from qualified , licensed , and bonded locksmith companies to provide comprehensive on - call locksmith services for our facilities . A key component of this RFP is the maintenance and management of our existing Trilogy locks , which are integrated with the Alarm Lock " Air Access " cellularbased access control platform . This includes a monthly and / or yearly subscription service for the platform , ensuring real - time management , monitoring , and programming of our locks . SCOPE OF WORK The selected contractor shall furnish all necessary labor , tools , equipment , materials , and supervision to perform a wide range of locksmith services , with a specialized focus on our Trilogy lock ecosystem . Services will be provided on a 24 / 7 / 365 on - call basis , as well as for scheduled maintenance and installations . General Locksmith Services • Lock Installation & Repair : Installation , repair , and replacement of all types of locks , including cylindrical , mortise , deadbolt , and panic hardware . • Key Services : Cutting , duplicating , and re - keying of keys for traditional and electronic locks . • Emergency Services : Emergency lockout services , broken key extraction , and urgent security repairs with specified response times ( see response times ) • Hardware Installation : Installation and repair of door hardware , including closers , hinges , and strikes . Trilogy " Air Access " Platform Management The awarded vendor shall be an authorized and experienced installer and manager of Alarm Lock ' s Trilogy and " Air Access " products . The scope of work specifically for this platform includes : • Platform Subscription : Proposing and managing a monthly or yearly subscription to the " Air Access " platform , which is required for remote management of our locks . • Programming & Administration : • Remotely adding , deleting , and modifying user access credentials ( PIN codes , prox cards , etc .). Setting and adjusting access schedules for all managed doors . • Performing remote lock / unlock and lockdown commands . • Generating and providing audit trail reports from the " Air Access " platform upon request . Troubleshooting & Maintenance : • Diagnosing and repairing issues with Trilogy locks , gateways , and communicators . • Remotely troubleshooting lock connectivity and performance issues . • Ensuring all Trilogy locks are properly connected to the " Air Access " cloud platform via the cellular communicators . • Performing regular on - site maintenance , including battery replacement and hardware checks , to ensure continuous operation .

New Mexico

2026-05-02