LSS Rockwell Support Services

2026-11-03

ITEM NO . DESCRIPTION QTY UNIT COMMODITY / PRODUCT CODE UNIT PRICE EXTENSION 1 . FY 26 - 27 Troubleshooting Support and Maintenance for Life Support Automation Control System ( 07 / 01 / 26 - 06 / 30 / 27 ) 1 EA $ $ 2 . FY 27 - 28 Troubleshooting Support and Maintenance for Life Support Automation Control System ( 07 / 01 / 27 - 06 / 30 / 28 ) 1 EA $ $ 3 . FY 28 - 29 Troubleshooting Support and Maintenance for Life Support Automation Control System ( 07 / 01 / 28 - 06 / 30 / 29 ) 1 EA $ $ Service and Work : Contractor agrees to provide to California Science Center (“ Science Center ”) all labor and expertise required to deliver twenty - four ( 24 ) hours per day and seven ( 7 ) days per week support for the Science Center ’ s Rockwell FactoryTalk ® software . These services include troubleshooting support , corrective maintenance , system modification , and acting as a technical liaison to restore normal operations . All personnel assigned by the Contractor must be highly knowledgeable in Rockwell FactoryTalk ® platform and its associated support services , such as TechConnect . Contractor Responsibilities : 1 . Contractor shall provide technical assistance and system troubleshooting services , initiated via helpdesk ticket phone call , and / or email . These services include : a . 24 / 7 access to qualified engineering staff for system diagnostics and issue resolution . b . Assistance with operational tasks , including but not limited to , access management , set point adjustments , and guidance on operating procedures . c . Resolution of software - based issues , such as programming errors and mapping concerns , to ensure the system operates within normal parameters . d . Acting as the primary liaison with the Rockwell Automation technical support . 2 . The Science Center Contract Manager will provide the Contractor with the necessary credentials and permissions to perform authorized modifications or create new system maps , which shall not exceed Custodian - level privilege . If a higher privilege is required to complete an authorized task , it shall be granted only under the following safeguard conditions : a . The task requiring elevated access must be performed by Science Center personnel while the Contractor provides expert guidance and direction ; or b . Higher - level credentials will be issued to the Contractor for a limited time duration , with the elevated privilege automatically revoked immediately upon completion of the authorized task or at the end of the predefined window , whichever comes first . California Science Center Responsibilities : 1 . The Science Center Contract Manager will provide the Contractor all necessary information , resources , and assistance for the Contractor to perform their duties . 2 . The Science Center Contract Manager will provide the Contractor with the necessary credentials and permissions to perform authorized modifications or create new system maps , which shall not exceed Custodian - level privilege . If a higher privilege is required to complete an authorized task , it shall be granted only under the following safeguard conditions : a . The task requiring elevated access must be performed by Science Center personnel while the Contractor provides expert guidance and direction ; or b . Higher - level credentials will be issued to the Contractor for a limited time duration , with the elevated privilege automatically revoked immediately upon completion of the authorized task or at the end of the predefined window , whichever comes first .

California

2026-05-10