Maintenance and support for Agency owned Ivanti Service

2026-11-03

SPECIFICATIONS PURPOSE AND SCOPE : The West Virginia Purchasing Division is soliciting bids on behalf of the West Virginia Office of Technology ( WVOT ) to establish a contract for the maintenance and support of its already - owned Ivanti Service Manager on - prem instance . As well as concurrent licensing and training for Ivanti Neurons ITSM and ITAM . The current environment and the new environment consists of 95 Concurrent licenses DEFINITIONS : The terms listed below shall have the meanings assigned to them below . Additional definitions can be found in section 2 of the General Terms and Conditions . 2 . 1 " Licenses " means Agency ' s licenses to utilize Ivanti software . 2 . 2 " Pricing Page " means the pages contained wvOASIS or attached hereto as Exhibit A , upon which Vendor should list its proposed price for the software maintenance and support . 2 . 3 " Solicitation " means the official notice of an opportunity to supply the State with goods or services that is published by the Purchasing Division . QUALIFICATIONS : Vendor , or Vendor ' s staff if requirements are inherently limited to individuals rather than corporate entities , shall have the qualifications listed below . Compliance will be determined prior to contract award by the State through documentation provided by the Vendor with its bid or upon request , Vendor must provide any documentation requested by the State to assist in confirmation of compliance with this provision . References , documentation , or other information to confirm compliance with this experience requirement are preferred with the bid submission but may be requested after bid opening and prior to contract award . 3 . 1 . Vendor must be authorized by Ivanti to provide software maintenance and support for the Licenses and provide proof upon request . 4 . MANDATORY REQUIREMENTS : 4 . 1 . Software Maintenance and Support : Vendor must provide maintenance and support for the Licenses as follows : 4 . 1 . 1 . Ninety - five ( 95 ) Ivanti Service Manager Licenses 4 . 1 . 1 . 1 . Maintenance and support must be provided for 1 year with 3 optional 1 - year renewals . 4 . 1 . 1 . 2 . The contract will be for the period of 1 year with a minimum of one 1 year renewal , preferably 31 - year renewals . Each subsequent term , if any are authorized by the parties , will run consecutively to the prior term . 4 . 1 . 1 . 3 . Updates must come directly from Ivanti Support Sites and the Agency must have direct access to Ivanti Support Sites to get the updates . 4 . 1 . 1 . 4 . Support must come directly from Ivanti , and the Agency must have direct access to Ivanti Support . 4 . 1 . 1 . 5 . Vendor must provide a copy of all applicable maintenance and support agreements prior to contract award for review and approval by the State of West Virginia . Ivanti Neurons for ITSM and ITAM Concurrent Analyst Cloud Subscription - Vendor must provide licensing and support for concurrent Ivanti Neurons ITSM and ITAM with the full migration from On Prem Service Manager to the Analyst Cloud 4 . 2 . 1 . Must provide Ivanti Neurons ITSM and ITAM Analyst Cloud concurrently for testing , development and eventual move from on - prem Service Manager 4 . 2 . 1 . 1 . 95 Concurrent Licenses 4 . 2 . 1 . 2 . SKU SM - SMAMCU - C1 4 . 2 . 2 . Vendor must fully configure , deploy and validate the DEV , UAT and Production environments , including integrations , workflows , security roles , and data connections 4 . 2 . 3 . The contract will be for the period of 1 year with a minimum of one 1 year renewal , and 3 1 - year renewals . Each subsequent term , if any are authorized by the parties , will run consecutively to the prior term . 4 . 2 . 4 . Updates should be provided and applied by Ivanti based on approval from the Designated West Virginia Office of Technology Technician . 4 . 2 . 5 . Support must come directly from Ivanti , and the Agency must have direct access to Ivanti Support . 4 . 2 . 6 . Vendor must provide a copy of all applicable maintenance and support agreements prior to contract award for review and approval by the State of West Virginia . 4 . 3 . Ivanti Advantage Learning Subscription for ESM - Vendor must provide access to the Ivanti Advantage Learning Subscription for Enterprise Service Management as follows 4 . 3 . 1 . SKU TRNG - AL - ESM - S

West Virginia

2026-05-02