Maintenance and Support for the existing SIDES System

2026-11-03

The vendor must be able to maintain the existing software infrastructure and recommend updates to existing hardware infrastructure that is located in the West Virginia Office of Technology ’ s Data Center at 1900 Kanawha Blvd East , Charleston , WV 25305 . This may require either onsite or remote support via VPN connection at the Vendor ’ s preference and ability . The vendor must not depend on Agency staff availability to carry out onsite support functions , except as related to hardware maintenance . The current primary hardware consists of the following agency - owned equipment : • 2x Dell PowerEdge R650xs servers • 1x Dell EMC ME5012 SAN • 1x Barracuda Backup 690 backup server • 1x Sonicwall 570 Firewall • 1x Dell EMC S4128t - ON 48 port switch • 1x Forinet FortiCloud Key firewall 4 . 1 . 4 The vendor must be able to support , repair , modify , and / or extend the custom West Virginia SIDES system software as directed by the Agency utilizing the annual custom development hours . 4 . 1 . 5 The vendor must patch and / or upgrade all commercial software and firmware that comprises the system per each manufacturers ’ recommendation every fourteen ( 14 ) calendar days . Software / firmware patches that are considered critical for the security of the system ’ s components must be completed within seven ( 7 ) calendar days of release by its respective manufacturers .

West Virginia

2026-05-02