Marina Management Software

2026-11-03

2 . 1 SPECIFIC REQUIREMENTS : 2 . 1 . 1 The vendor shall provide a Marina Management Software System , which meets or exceeds the specifications contained in this document . 2 . 2 FUNCTIONAL REQUIREMENTS : 2 . 2 . 1 Core Marina Operations a . Vessel / Slip Management b . Slip , mooring , dry stack and rack inventory c . Automated assignment & waitlist management d . Support for seasonal , transient , daily and long - term rentals e . Real - time availability and capacity tracking 2 . 2 . 2 Reservations and Scheduling a . Online booking portal for customers b . Calendar view for docks , services , and resources c . Email / SMS confirmation and automated reminders d . Block booking capability 2 . 2 . 3 Billing and Payments a . Invoicing and accounts receivable b . Support for credit card processing , ACH , EFT / online pay c . Auto - billing for recurring services d . Integration with accounting / ERP ( e . g ., QuickBooks , Sage , Microsoft Dynamics , etc .) e . Tax calculation and compliance f . Integrated customer accessible online boat slip contracts with unique online signature capabilities for annual contract renewals . 2 . 2 . 4 Payment Security / PCI DSS a . Solution must support payment processing in a manner compliant with PCI DSS requirements . b . Vendor solution must be designed so that cardholder data is not stored , processed , or transmitted by County systems . c . Payment processing must be handled through a PCI DSS validated payment processor using tokenization and / or hosted payment pages . d . Vendor must provide evidence of compliance as applicable , such as : 1 ) PCI DSS Attestation of Compliance ( AOC ), and / or 2 ) SAQ type applicable to the solution ( e . g ., SAQ A / SAQ A - EP ), and / or 3 ) proof that the payment processor is PCI DSS compliant . 2 . 2 . 5 Point of Sale ( POS ) a . On - site or mobile POS for fuel , retail , services b . Inventory control c . Integrated payments d . Accept multiple tax rates and pricing tiers 2 . 2 . 6 Customer Relationship Management ( CRM ) a . Centralized customer profiles b . Contact history and preferences c . Automated marketing ( email campaigns , newsletters ) d . Support for loyalty programs 2 . 2 . 7 Operations and Service Requests a . Work order and maintenance scheduling b . Fuel management ( pump tracking , pricing , reconciliation ) c . Gate / access control integration d . Slip change and billing adjustments 2 . 2 . 8 Reporting and Dashboards a . Standard & customizable reports : 1 ) Revenue by dock / SLIP / type 2 ) Occupancy / utilization 3 ) Aging receivables 4 ) Fuel sales 5 ) Customer reports b . Executive dashboards 2 . 2 . 9 Mobile and Remote Access a . Staff mobile app capability b . Customer mobile access to reservations and billing c . Offline support for connectivity challenges ( if needed ) 2 . 3 TECHNICAL AND INTEGRATION REQUIREMENTS : 2 . 3 . 1 Deployment a . Cloud - hosted with high availability 1 ) Vendor must provide uptime SLA b . Optional on - premise if required c . Support for multi - facility ( multi - marina ) setups d . Vendor must provide planned maintenance windows and notification procedures .

Missouri

2026-04-29