MYALASKA MOBILE APPLICATION ENHANCEMENT

2026-11-03

The State is considering implementing Agentic Artificial Intelligence ( AI ) modules within the myAlaska application to enhance service delivery to users of the application as described below . The phases outlined below would be concurrent and should be addressed as separate items . The State intends to expand the application ’ s capabilities by adding : Phase 1 : Desired Timeline – 120 days • Agentic AI modules within the myAlaska mobile application to enable : • Autonomous completion of multi - step government service transactions on behalf of users , based on user consent and preferences . • Proactive notifications , reminders , and personal recommendations for relevant state services . • Context - aware assistance , including dynamic form filling , document retrieval , and eligibility checks . • Adaptive learning from user interactions to improve future service delivery and support . • Agentic AI capabilities to select legacy digital services that interact with the mobile application by : • Enabling secure API - based communication between agentic AI modules and legacy systems . • Facilitating autonomous data exchange , workflow orchestration , and service fulfillment across disparate platforms . State of Alaska Department of Administration Office of Information Technology Issued : November 25 , 2025 Page 2 of 4 • Supporting legacy service modernization through AI - driven automation , error handling , and exception management . • Security , Privacy , and Compliance updates : • Ensure agentic AI integration adheres to all applicable data protection , privacy , and regulatory requirements and best practices , including relevant National Institute of Standards and Technology ( NIST ) controls and risk management frameworks . • Implement robust audit trails , user consent management , and explainability features for AIdriven actions . • Maintain compatibility with existing identity management , authentication , and authorization frameworks ( e . g ., Azure B2C , Multi - Factor Authentication ( MFA ), biometric security ). • Adversarial testing for misuse , hallucination , etc . • Incident response – describe how to detect , report , and respond to data breaches or misuse . • Provide a sandbox demonstration and test environment access if requested by the State . • Provide mechanisms for human oversight , override , and correction .

Alaska

2026-03-27