NZQA | Registration of Interest (ROI): Customer Experience (CX) Platform

2026-11-03

Kia ora!Re: Registration of Interest (ROI): Customer Experience (CX) PlatformThe New Zealand Qualifications Authority (NZQA) invites suppliers to register their interest in providing a comprehensive Customer Experience (CX) platform.BackgroundNZQA currently uses Qualtrics for customer surveys and data collection. We are seeking to replace and expand our current capabilities with a modern CX platform that supports privacy, automation, conditional logic, and overall customer and employee experience management.Scope of ROI:We are seeking registrations of interest from suppliers who can provide:• Survey design and distribution• Data collection and analysis• Automation and workflow capabilities• AI-powered feedback and personalization• CX Directory• Security and compliance (NZ Privacy Act)• Integrations with key business systems e.g. Microsoft suite including dynamics 365Please provide:• A brief overview of your company and relevant experience• A summary of your proposed CX/EX platform and its key features• Examples of similar solutions delivered for other clients• Your ability to meet the functional and non-functional requirements outlined above• Contact details for further communicationKey Dates:• ROI submissions close: Friday 3 Oct 2025• RFP release (indicative): End October Early November 2025Please send your ROI submission and any inquiries to:• Contact Person: Ismail Halim FCIPS• Email:procurement@nzqa.govt.nzNote: This ROI is the first stage of a multi-stage procurement process. Shortlisted suppliers may be invited to participate in a subsequent Request for Proposal (RFP) process.Regards,NZQA Procurement Team

New Zealand

2026-05-15