Offender Communication Services

2026-11-03

The state agency may , at no additional charge to the state , require the offender communication system ’ s contractor to install new systems at facilities that are not currently utilizing the system ( i . e . new correctional facilities ). The offender communication system must utilize rigid conduit or steel enclosure for all cable runs , as determined by the state agency . All offender communication system wiring distribution shall become the property of the state agency at the conclusion of the contract . The offender communication system must provide a shutdown of all communication services within fifteen ( 15 ) seconds via a physical kill switch ( es ) at a location within each facility as determined by the state agency . The system ’ s infrastructure must be scalable by design in order to accommodate increased capacity without service disruption . The system must include capacity tracking and management tools to determine when capacity needs to be increased . The system shall include sufficient redundancy and fail - over devices so failure of a single component does not affect overall system availability . The state agency may request to also utilize the offender communication system contractor ’ s wireless network for other agency operations at no cost to the state agency . Upon implementation , the system shall have the ability to segregate agency operations from the network used by offenders via a virtual local area network ( VLAN ). Use of the system for agency operations shall not disrupt the performance of the overall network . Wireless Access Points ( WAPs ) – The offender communication system contractor shall be responsible to provide and install all WAPs required to provide coverage to ensure connectivity in all cells , living areas , and other areas as determined by the state agency . The WAPs must be provided , installed , and maintained by the contractor at no cost to the State . The contractor shall relocate , add , modify and remove WAPs at no cost after receiving 30 days ’ notice by the state agency . Firewalls - The contractor shall provide their own firewall / IDS system to secure ingress / egress traffic on the offender communication system circuit separate from the firewall securing access from the offender communication system to the state agency network . Uninterruptible Power Supply ( UPS ) - The contractor shall provide all equipment necessary to maintain 100 % functionality for the contractor ’ s system equipment to include routers , firewalls , servers , and ISP connections for a minimum of ten ( 10 ) minutes due to a loss of commercial power in the state agency . The contractor must provide a system capable of full recovery from a power outage automatically or remotely once power is restored . The contractor is advised that the state agency performs tests of the backup generators at least once per month . During this testing the power will be temporarily disabled throughout the facility , including the telecommunications room . Outages resulting from backup generator testing will not be considered a stop clock condition in calculating Service Level Agreements ( SLAs ). Cabling and Power Installation - The contractor shall provide , install , and test all data wiring required to provide data and voice services . The contractor shall provide CAT 6 ( 550 MHz ) rated wiring , at a minimum . Infrastructure Network Diagram - The contractor shall provide hard and electronic copies of network infrastructure cabling drawings and / or diagrams to include one ( 1 ) half size , one ( 1 ) full size , and / or one ( 1 ) electronic to the state agency prior to the beginning of work at each installation site . These specifications , drawings and / or diagrams shall be subject to approval by the state agency prior to the commencement of work . Such approval does not relieve the contractor from the responsibility of meeting all requirements of the contract . All drawings and / or diagrams that contain special symbols either of a product or technically specific nature shall contain legends denoting the meaning of the symbols . The contractor is responsible for updating any provided drawings if any changes are made during the life of the contract . Unless otherwise stated , the final approved drawings and / or diagrams shall be delivered to the state agency at least 30 calendar days prior to installation at each state agency facility . The contractor shall provide the final as - built drawings one ( 1 ) full size , one ( 1 ) half size , and one ( 1 ) electronic to the state agency for approval . The delivered drawings and diagrams must reflect all changes made during the installation . The contractor shall identify the changes by “ clouding ” the original design to show both the original design and the alterations made . Implementation Requirements : The contractor shall attend a kick - off meeting held in Jefferson City , Missouri , with designated state agency personnel within seven ( 7 ) calendar days of notice to proceed with services by the state agency . Weekly implementation status meetings must be held at a date and time determined and agreed to by the state agency and the contractor . The weekly implementation status meetings shall be conducted remotely , unless the state agency requests an in - person meeting . The contractor shall provide the state agency an implementation plan with project schedule within thirty ( 30 ) calendar days after award of contract . The project schedule shall be updated and sent to the state agency weekly . The plan shall be coordinated with the current service provider to ensure minimized disruption in service . The contractor shall complete the described work within one hundred and twenty ( 120 ) calendar days after receipt of the state agency ’ s written approval of the plan . The project schedule shall include tasks , durations , deliverables , responsible parties , dependencies , start and end dates by site , schedule variances , and completion status for the following milestones : On - site inspection ; Delivery of equipment ; Infrastructure installation ; Network Installation Hardware installation ; Software installation ;

Missouri

2026-04-29