Organizational Change Management ( OCM ) Study

2026-11-03

The purpose of this study is to assess and align ACRE ’ s workforce , organizational structure , and business processes with its evolving technological environment . The consultant will evaluate the impacts of emerging technologies — such as Artificial Intelligence , Machine Learning , and Intelligent Agents — on job classifications , workflows , and service delivery . The study will also review the integration and interoperability of key business systems , including Salesforce , GIS , document management , and election platforms , to identify opportunities for efficiency , automation , and improved public access to services . ACRE employs 167 full - time staff across the Assessor , Clerk - Recorder , and Elections divisions , representing a wide range of technical , analytical , and customer service roles impacted by modernization . The consultant will assess business and technical requirements to ensure alignment between ACRE ’ s modernization strategy , workforce capabilities , and service outcomes . This includes evaluating organizational readiness , identifying workforce impacts , developing training , communication , and stakeholder engagement strategies to support effective adoption of change . A successful study will deliver a future - ready organizational framework , modernized classification structures , and a clear roadmap to guide workforce transitions and sustain innovation in delivering efficient , transparent , and people - centered public services to the residents of San Mateo County .

California

2026-03-27