OSAC Process Improvement , Change Management and Analysis

2026-11-03

The State of Oregon , acting by and through the Higher Education Coordinating Commission ( HECC ), is issuing this Request for Proposals ( RFP ) for an expert consultant to advise HECC regarding three essential components : 1 ) process improvement for its Office of Student Access and Completion ( OSAC ), and 2 ) analysis of current fund management practices and capacity . The Successful Proposer will provide HECC with facilitation and training on process improvement for OSAC ’ s workflow processes , as well as analyze current state processes and provide recommendations for alignment across the office and improvement . Specifically , OSAC is looking for the successful proposer to : 1 ) Develop process documentation to guide how staff move through the work . Currently , there is discrepancy between how staff approach the same work , and several staff have left the agency or changed positions recently . The end result of this work would be development of Standard Operational Processes ( SOP ’ s ). 2 ) Develop documentation showing when and how OSAC staff should intersect with other offices at HECC , especially within operations . 3 ) Identification and recommendation on how to improve processes , especially those that exist only because of the current IT systems . 4 ) Identify opportunities for efficiency that could be created through future modernization efforts . 5 ) Analysis of current fund management practices and capacity of team to develop different projections of funds based on different award scenarios . Recommendations should include guidance on how to develop strong fund reconciliation practices and developing tools for fund projections that staff can modify based on a variety of data inputs . 6 ) Develop process improvement implementation plan and facilitate prioritization of recommendations . For all of above , OSAC would like recommendations to be informed by the national landscape ( what other states are doing ) and best - practice recommendations .

Oregon

2026-04-08