P26-116 Chatbot solution for NPDC

2026-11-03

The New Plymouth District Council (NPDC) is undertaking a project to procure and implement an advancedchatbot solution as part of its digital transformation strategy. This initiative aims to enhance customerengagement by providing timely, accurate, and consistent responses to inquiries. It will also provide surfacingrelated information and forms, eliminating the need for users to navigate through multiple web pages, whileimproving operational efficiency through the automation of routine interactions. The chatbot will be designedto integrate seamlessly with NPDC’s existing systems and digital platforms, ensuring a unified user experienceacross channels. For example, it can assist residents with finding and completing forms for dog registrations,building consents, etc. It will also provide instant answers to frequently asked questions about waste collectionschedules, event information, and council services. The solution will comply with regulatory standards foraccessibility and privacy, supporting inclusivity and data protection. Additionally, the solution will be scalableto accommodate future enhancements, enabling NPDC to continuously improve service delivery and meetevolving community needs.NPDC is procuring an intelligent, AI-powered chatbot solution designed to enhance customer engagement andstreamline service delivery. The solution must provide 24/7 support, enable self-service for common queries,and deliver accurate, context-aware responses across multiple digital channels, including NPDC’s website andmobile platforms. It should integrate seamlessly with existing systems, comply with accessibility standards(e.g., WCAG) and privacy regulations (e.g., NZ Privacy Act), and offer robust security features.This New Plymouth District Council tender will be accessible via Tenderlink, and is only being advertised via GETS. All further communications related to this tender will be conducted through TenderLink.To be able to participate in this tender and access the RFX documents, providers will need to ensure they are registered on TenderLink. The TenderLink portal is free to access and to upload submissions. Using the link below, please follow the instructions on the main screen of how to set up your organisation to access TenderLink (if you are not already registered). Please make sure your contact email address is accurate.https://www.tenderlink.com/npdc/

New Zealand

2026-10-23