Paratransit Scheduling System

2026-11-03

Contractor shall provide a paratransit scheduling system that meets the following requirements , at a minimum : • System must be securely accessed with no added fees for additional users . • System must be easy to use and GIS based . • System must accept trip reservations . • System must use geo - coding and mapping . • System must have ability to track driver performance measures . • System must import client information , when implemented , from the City ’ s current system . • System must include invoicing function . • System must include reporting for on - time performance , federal National Transit Database ( NTD ) reporting metrics , ability to run reports for specific time period for specific vehicle , driver or client . • The system must track based on various trip types / purposes . • System must have customer look up and edit profile functions . • Service area boundaries shall be integrated , identifiable , and editable . • Software shall provide call back feature for the next day ’ s ride notification . • System shall default to client ’ s home address for pickup but be easily changed . • System shall auto populate reservation screen with customer data , common locations , mobility devices , eligibility , personal care attendant , etc . • Must have capability to cancel trips and assign no shows . • Must have ability to assign driver and vehicles to each manifest . • Software must allow for same day reservations and reservation changes ( due to errors , incorrect address , missed trips , medical not ready , etc .) • Must easily allow for adding or removing vehicle / driver from service . • System shall have the ability to print manifests in the event tablet is unavailable . • Contractor shall provide ongoing maintenance and technical support for duration of the contract . • Ongoing professional customer support shall be available via in - person , telephone , email or web for troubleshooting and service questions . • Contractor must provide training to city staff .

Missouri

2026-04-29