Paratransit Services

2026-11-03

Responsibilities of the Contractor : 1 . Schedule , provide , and supervise service . 2 . Conform to the regulations provided in the “ JT Paratransit Policies ” and “ Oversight of Paratransit Contractor ” documents , which can be found in the Appendix . 3 . Provide and maintain revenue vehicles for use in the service . 4 . Provide full scheduling and dispatch functions . 5 . Provide a complete customer service information phone line , including customer voice phone service during all hours of operation . Callers shall be able to speak to an employee during regular hours of operation . Office hours must be at least 8 : 00am to 5 : 00pm , Monday through Friday . Automated attendant systems are acceptable during non - business hours . After hours policy should be developed to adequately service all call - ins and pick - ups . 6 . Provide door - to - door paratransit services for eligible riders from 6 : 15 AM CST to 6 : 15 PM CST Monday through Friday ; and provide door - to - door paratransit services for eligible riders from 8 : 45 AM CST to 6 : 15 PM CST on Saturdays . 7 . Provide appropriate computer hardware and software to operate the dispatch and scheduling functions . 8 . Provide office space and supplies in connection with the performance of the contracted services . 9 . Provide and / or subcontract all necessary vehicle maintenance and vehicle maintenance as described in the Revenue Vehicles / Fleet Requirements section . 10 . Collect fare from passengers and sell ten - ride punch passes . Offering electronic payment options is desired ( Venmo , Google Pay , Apple Pay , etc )...

Wisconsin

2026-05-06