Pay by Plate Parking Pay Stations

evaluation

This Request for Proposals (RFP) is for the procurement of parking pay station equipment to implement paid parking throughout the Playhouse Village with an emphasis on the customer service experience including ease of use and convenience. The selected Contractor will provide a range of services including parking meter equipment, a web-based meter maintenance/management system, warranty and customer service support, training, reporting and maintenance tracking, and integrations with existing and future parking technology vendors that will form a Parking 'System'. The installation of the equipment will be contracted out separately. While initial efforts will focus on the Playhouse Village area, vendors should be aware that the City does desire to standardize parking pay station equipment across the city at a later time.The City expects the successful Proposer to provide the hardware, software, and all related services described in the Scope of Work and respond to the Technical Compliance Matrix (TCM) in Appendix C. The TCM is the detailed specification and for each listed item, Proposer shall indicate whether it is: available immediately to comply, with configuration, with custom programming, is a future release, or the product cannot meet the requirement for each feature. Appendix E includes the detailed pricing requirements.Proposer shall provide a Project Manager and key personnel who will be responsible for project oversight and delivery of the System. The Project Manager shall be the single point of contact for the City and will be responsible for the management, implementation, and on-going trouble shooting of the System during its installation and ongoing operation. The Project Manager shall coordinate efforts with the City designee and any SubContractors. The Project Manager shall be available to the City at all times by telephone or video access during the course of the project and on-site within 72 hours of notification if necessary and requested, to respond to City needs, questions and or issues. The Project Manager will develop, in consultation with the City, a detailed implementation and project plan for the System.The System must be integrated with several City and third-party vendor programs that also support the parking operation. Each Contractor shall provide the capability for integration using open architecture industry standards with external integration capabilities. Contractors shall address the data integration approach from the variety of resources and describe the methodology, development, and testing details including key milestones and deliverable dates. Contractors shall identify any concerns about the available data sources and suggest any innovative approaches to integrating and presenting the information via their system.All cloud-based systems — including but not limited to the Pay Station Management System (PSMS), and the Customer Portal — shall be assumed to have unlimited cloud storage to support unlimited data storage and (create, read, update) transactions. A complete turn-key solution that doesn't place liability/responsibility for PCI DSS compliance on the City is preferred.Proposer shall include a copy of each manufacturer’s written warranty statement for any software and/or hardware provided within their Proposal. Proposers shall also provide the details of all warranties that are applicable to the services provided to the City. 

High