Procurement of Assistance for the further development of Drammen municipality ́s ServiceNow system.
One of 10,000+ tenders Taiyo tracks in Norway.
Source: TED Europa
Drammen municipality uses ServiceNow internally for all employees on a separate service portal. In addition modules are used for ITIL-based processes, where users can register errors on technical equipment or generally request assistance (helpdesk) and enquiries are followed-up if it is Request, Incidents, Changes etc. Separate processes have also been established for HR, including onboarding of n
- Status
- Closed
- Sector
- Broadband, Telecommunications
- Location
- Norway
- Updated
- 3 Nov 2026
- Source
- TED Europa
ConstructChat
Ask ConstructChat about Procurement of Assistance for the further development of Drammen municipality ́s ServiceNow system.
Pick a question to edit it, or write your own.
First answer free · no account
Tender Information FAQ
Tender Information
Participants
| Not available for this record. |
Status
Original status | contract award notice |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | Drammen municipality uses ServiceNow internally for all employees on a separate service portal. In addition modules are used for ITIL-based processes, where users can register errors on technical equipment or generally request assistance (helpdesk) and enquiries are followed-up if it is Request, Incidents, Changes etc. Separate processes have also been established for HR, including onboarding of new employees, a service in ServiceNow. The municipality currently uses the modules PSDS, ITSM, SPM, HR, CSM in ServiceNow. A assistance contract shall be established for ServiceNow that ensures access to specialised consultancy competence as well as resources to assist with everything from the development of simple user systems in ServiceNow to more complicated tasks connected to architecture, integrations, secure management, upgrading and support of the municipality ́s ServiceNow systems. The resources shall assist the municipality ́s own ServiceNow team and ensure that competence connected to what is developed is transferred to the municipality. |
Original sector | IT services: consulting, software development, Internet and support, IT services: consulting, software development, Internet and support, IT services: consulting, software development, Internet and support, IT services: consulting, software development, Internet and support |
Location
Country | Norway |
Source
Source | TED Europa |
URL |
More Details
Record type | Tender |
Sector | Broadband, Telecommunications |
Article published date | 2026-03-10 |
Research
Free account
View all details
You are reading the public part. A free account opens the rest:
- Every detail on this tender
- News and media coverage
- Technical research
Free account · no card · lands you back on this tender
More Broadband tenders in Norway
- Design-Bid-Build (Dbb) Construction Of A Base Perimeter Security Fence, Rygge Air Station, Norway
- Award of contract - Procurement of an EPJ system for patients Critical Information (PKI)
- Contract award - Backend developer with expertise on .Net for Altinn Studio - DPS
- Prior information notice: Vulnerability management for Helse Nord IKT HF
- Dynamic Purchasing Systems - Strategic and Technical Consulting
- Ticket sales system - Steinkjer Arts Centre
- Medicine dispensers, framework agreement.
- DPS competition: Senior security architect for the DigiDOT project