Professional Services for Development of a Crisis Communication Plan

2026-11-03

III . Project Overview and Scope of Work The selected consultant will develop a multi - phase Crisis Communication Plan to be completed over a proposed three - year period , as described below : Year 1 – Internal Communication Plan Focus on evaluating and enhancing internal communication systems , policies , and protocols . Deliverables include at minimum , city wide and individual department ( Administrative , Community Development , Fire , Police , Public Works ) internal communication audit , internal communication flow mapping , communication platforms , staff messaging templates , policy review , department specific notification flow charts , meeting type definition , and training modules for key city personnel . Year 2 – External Communication Plan Develop a structured approach for public information , media relations , social media strategy , and coordinated external messaging . Deliverables include at minimum an audit of current practices , audience identification , purpose and goal definition , communication platform guide , role identification and responsibilities , media engagement framework , public information guide , communication systems guide , communication escalation matrix , messaging calendar , PIO policy , city wide external playbook , website audit , listening strategy , trusted messenger roadmap , social media policy , and standardized external message templates . Year 3 – Comprehensive Crisis Communication Plan Integrate internal and external plans into a cohesive crisis communication system . Include activation protocols , communication chains of command , testing and exercises , and plan evaluation methods . Quarterly progress reports shall be provided to the City of Warrensburg OEM throughout all project years . Additional recommendations , considerations , or needs for plan development that are not identified in this RFP , but have value in plan development , should be included in the presented proposal . Additional service recommendations should be outlined and priced separate from the proposal containing the requested information .

Missouri

2026-04-29