Provide Electronic Poll Book Support and Maintenance Services

2026-11-03

Scope of Services A . Vendor must be authorized by KNOWiNK to manage and support any KNOWiNKcontrolled EPB , PPP , or EPB - related technology , including ePulse , and must be trained by KNOWiNK to perform such services . B . Vendor must support and help to maintain all EPBs and EPB - related technology under the control of the Superintendent , including , but not limited to EPB - related equipment , software , licensing , hardware , wired and wireless networking , and consumables used in every election , including any EPB - related technology used in early voting periods prior to any Election Day , and including any Special Elections and / or Run - off Elections which may originate in any given year but are not listed in the above - listed table . C . The Vendor must support the Superintendent for every election , including any Special or Run - off elections which may arise from time to time . D . The Vendor must Program every election on all EPBs and PPPs . The Vendor must complete at least the following tasks to program the EPBs and PPPs : i . Ensure Vendor has an accurate report , originating with the Essex Board of Elections (“ Board ”), and either shared by the Board or by the Superintendent , in writing , of : 1 . Which EPBs and PPPs are being used in the election ; 2 . Which polling places are being used in the election ; 3 . Which election districts correspond to which polling places and which EPBs . ii . Regarding ePulse and the maintenance of all poll pads or poll print pads , or any machine , software , web application , or similar such machine or software , all which house any data regarding Essex , New Jersey voters , managed by Vendor or KNOWiNK , Vendor or KNOWiNK must ensure that : 1 . ePulse is secure from intrusion , and such security must pass standards set by New Jersey , or the federal government of the United States , and notwithstanding the preceding , at no time shall be less secure than the SOC 2 framework for system and organization controls , more commonly better known as the “ SOC 2 framework ”, and upon request , Vendor or KNOWiNK must share with the Superintendent , preferably , a SOC 2 Type II report , but may share a SOC 2 Type I report if more appropriate for the Superintendent ’ s needs ; 2 . Data — including but not limited to personally identifiable information , media , signatures , and any other voter information data — contained in , stored , accessed , or transferred , within ePulse , is secure , including but not limited to ensuring secure access by Superintendent , the Board of Elections , and the Essex County Clerk , and such security must pass standards set by New Jersey , or the federal government of the United States , and notwithstanding the preceding , at no time shall be less secure than the SOC 2 Type I framework for system and organization controls , more commonly better known as the “ SOC 2 framework ”, and upon request , Vendor or KNOWiNK must share with the Superintendent , preferably , a SOC 2 Type II report , but may share a SOC 2 Type I report if more appropriate for the Superintendent ’ s needs ; 3 . The “ ePulse Guide ” is kept current and updated as EPB - related technology changes over time , and Vendor or KNOWiNK must share an updated “ ePulse Guide ” upon request ; 4 . Any hardware , software , networks , servers , or other similar computer - related technologies related to ePulse , or EPBs or PPPs , are secure , including monitoring and implementing security updates to all EPB - related technologies under the authorized control of Vendor . 5 . If , during an election , or in the immediate lead - up to an election , any web services , data servers , or other technical issues make the ePulse service unavailable , Vendor must be authorized by KNOWiNK to make its best commercial efforts to provide alternate technology to enable unhindered election operation under New Jersey law . 6 . If at any time , Vendor , or another party , namely KNOWiNK , must limit access to ePulse for maintenance or other purposes , Vendor must inform the Superintendent immediately of any downtime , and any other information Superintendent needs to know to continue to operate to prepare , conduct , or finalize an election consistent with New Jersey law . 7 . If there is any change to any terms of service , terms of use , or other such similar software or web application “ click - wrap ” licenses , Vendor or KNOWiNK must notify our office immediately upon institution of such change , but no later than ninety ( 90 ) days before any such change is set to occur , so the Superintendent can ensure such license conforms with New Jersey law .

New Jersey

2026-04-29