Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
The scope, dates and status of this tender. A free account opens every field.
Source: TED Europa
Provide outbound contact centre services to deliver the quarterly LFS figures that includes but is not limited to: • An optimised service, phoning approximately 11,000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise sof
- Status
- Closed
- Sector
- Road, Broadband, Commercial, Telecommunications, Residential
- Location
- Ireland
- Updated
- 3 Nov 2026
- Source
- TED Europa
ConstructChat
Ask ConstructChat about Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
Pick a question to edit it, or write your own.
First answer free · no account
Tender Information FAQ
Tender Information
Participants
| Not available for this record. |
Status
Original status | contract notice |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | Provide outbound contact centre services to deliver the quarterly LFS figures that includes but is not limited to: • An optimised service, phoning approximately 11,000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise software package • Exchange of key files and reports with the Contracting Authority • A robust call scheduler / dialler solution • A highly trustworthy and discrete workforce • All data remaining within the EEA, or a country with data equivalence o Services can be cloud-based • Timely delivery of services within a campaign timeline • Ability to deliver services in English and Irish • A highly available and flexible service • Prenotification of respondents (text / letter) • A monitored, inbound telephone service to facilitate contact from respondents (v low volumes) • A secure and comprehensive call recording solution • Provision of Governance and Quality Assurance services e.g. regular meetings • Provision of key real-time, daily, weekly and monthly metrics • Robust processes to manage respondent complaints |
Original sector | IT services: consulting, software development, Internet and support, Business services: law, marketing, consulting, recruitment, printing and security, Business services: law, marketing, consulting, recruitment, printing and security, Business services: law, marketing, consulting, recruitment, printing and security, Administration, defence and social security services, Business services: law, marketing, consulting, recruitment, printing and security, Business services: law, marketing, consulting, recruitment, printing and security, IT services: consulting, software development, Internet and support, Administration, defence and social security services |
Location
Country | Ireland |
Source
Source | TED Europa |
URL |
More Details
Record type | Tender |
Sector | Road, Broadband, Commercial, Telecommunications, Residential |
Article published date | 2026-03-07 |
Research
Free account
View all details
You are reading the public part. A free account opens the rest:
- Every detail on this tender
- News and media coverage
- Technical research
Free account · no card · lands you back on this tender
More Road tenders in Ireland
- 2930 - Hacketstown Fire Safety Training Tower and Boundary Fence
- Rooflight replacement works at Kilkenny School Project (KSP) National School, Springfields, Waterford Road, Kilkenny
- Technological University Dublin Aungier Street and Bolton Street Passenger Lift Replacements
- ET2606 - RFT for the Provision of the Nationwide Education Service
- Deravarra Farm Lake Lodges
- Dublin City Council Single Party Framework for Operating and Managing a Market at Moore Street
- Drainage and Associated Enabling Works - St John’s Volunteers GAA Club, Páirc Garman, Wexford
- Multi-party Framework for provision of Engineering Consultancy and PSDP Services for Road, Transport, Public Realm and other Infranstructure Projects (2026-2030)