Provision of JWP Software Support & Maintenance

active

Closed

It is anticipated that the International Criminal Court (hereafter referred to as the ICC) located in The Hague, The Netherlands, will shortly be issuing a solicitation forProvision ofJWP Software Support & Maintenance. In this connection, the ICC is requesting expression of interest from qualified firms.Brief Scope of Work ofJWP Software Support & Maintenance1.PurposeThe International Criminal Court (ICC or the Court) is seeking competitive tenders from qualified vendors to offer services and expertise in JWP Software Support & Maintenance activities.The Court seeks support from an established vendor who has extensive experience in Documentum xCP projects. Responding vendors need to demonstrate the ability to provide the services and qualifications to meet the requirements specified in this Scope of Work.The tender will be awarded based on the ability of vendors to provide competitively priced solutions to the ICC and capacity to meet requirements outlined in this scope of work.  Depending on tender performance, this award may be split among a maximum of 2 vendors.ObjectiveThe main objective of this process is to provide experienced contractors to augment the ICC's internal Documentum xCP development capacity in response to current demands of maintenance, stabilization, and enhancement of the Judicial Workflow Platform (JWP) and its associated integrations.Specifically, the selected vendor(s) will perform:Application Support & MaintenanceTroubleshooting and resolving JWP incidents and defects (Tier 2/3).Root-cause analysis and corrective actions.Minor enhancements, configuration updates, and workflow refinements.2. Release & Deployment SupportPreparing fixes and release packages.Supporting SIT/UAT and deployment activities.Updating technical notes for each release.3. Technical Advisory & DocumentationProviding expert guidance on architecture, workflow behaviour, and integrations.Performing impact assessments for change requests.Maintaining technical documentation and conducting knowledge transfer as needed.The Court would like to receive a proposal for time and materials based on estimates from vendor’s previous experience in Documentum upgrade projects. In your response for time and materials, please include details of day rate pricing per resource, per location and any applicable discounts for longer assignments (e.g. 3 months, 6 months, 12 months).The timeline will be agreed with the selected vendor and the funding will be subject to the Court’s annual budgeting processes..Interested firms/organizations should forward their Expression of Interest by facsimile or e-mail to the attention of Mr. Kazumi Nakamura by e-mail Tender.6@icc-cpi.intPlease use the attached form (Page 3).Interested firms/organizations registered with the UN Global Marketplace, please indicate your vendor registration number.Please be advised that this Request for EOI does not constitute a solicitation.  It should also be noted that the ICC reserves the right to change or cancel this requirement at any time.IMPORTANTVendors interested in participating in the planned solicitation process should complete and submit an online Supplier Registrationat:https://marketdojo.com/icc-suppliers/NOTE: Please do not send any offers or price quotations as a response to this Request for EOI

United Nations Global Marketplace (UNGM)

Tender