Public Utilities Commission Website Redesign and Modernization

2026-11-03

The State of Hawaii Public Utilities Commission is requesting proposals for a qualified Contractor to redesign and provide multimedia assets and implementation instructions to enhance the PUC website to deliver information in an intuitive , searchable , accessible , and visually engaging manner , while ensuring ease of content management , maintenance and operations by PUC Communications and IT staff . The design will be deployed to the PUC ’ s WordPress website hosted by ETS and use the State ’ s Block Theme Template . The PUC ’ s website serves as an essential public resource for residents , businesses and other stakeholders . As expectations for digital access and usability continue to evolve , the PUC recognizes that its current website no longer fully meets the needs of its diverse users . An improved website is necessary to :  Enhance access to important information for stakeholders , which includes businesses we regulate , customers of regulated utilities and the public .  Encourage public engagement by providing clearer , more accessible information about how to submit comments , participate in hearings , and Commission decisions and policies .  Ensure equity in access by adhering to the Hawaii Electronic Information Technology Disability Access Standards and mobile - responsive design , so that all users — regardless of ability , device , or digital literacy — can successfully obtain information and interact with the PUC via the website .  Support businesses and regulated entities by making it easier to find information about the application process , compliance requirements , etc .  Improve operational efficiency by reducing the need for staff to handle routine inquiries that could be addressed through a more intuitive site layout , improved search , and / or utilization of AI features , such as a chatbot .

Hawaii

2026-05-02