Request for Expression of Interest (EOI) - Provision of Computer Assisted Telephone Interview (CATI) Services

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WFP routinely carries out food security analysis to assess and track the need for humanitarian assistance. Under the mobile Vulnerability Analysis and Mapping (mVAM) initiative, Food Security and Nutrition Analysis (PRG-F) and Programme Monitoring and Reporting (PRG-M) have incorporated Computer Assisted Telephone Interviewing (CATI) to conduct surveys remotely. The purpose of CATI surveys is to track food security trends continuously, even in hard-to-reach areas, and to provide early warning of food security crises in a way that is quick, affordable and reliable.Food Security and Nutrition Analysis (PRG-F) and Programme Monitoring and Reporting (PRG-M) rolled out CATI-based near real-time food security monitoring systems that provide daily updates on food security and other indicators in countries facing food crises (around 15 countries as of February 2026). More than 25,000 CATI mobile surveys are conducted every month, and other programmatic information (nutrition and livelihood indicators, school-attendance) have been mainstreamed into existing monitoring systems. These systems are expected to be maintained and continually expanded to more countries in the coming years.WFP is seeking Expressions of Interest from global, regional or national call centre service providers for the provision of Computer Assisted Telephone Interviewing (CATI) at predetermined rates in (i) Asia and the Pacific, (ii) Middle East and Northern Africa, (iii) Western Africa, (iv) Southern Africa, (v) Eastern Africa, and/or (vi) Latin America and the Caribbean.WFP is seeking EOIs from companies that can provide the following services:CATI using respondent numbers from a mobile network operator’s (MNO’s) subscriber database.The service provider(s) would implement CATI surveys to respondent numbers that are randomly selected from an MNO’s subscriber database. The database needs to include respondent numbers from all main MNOs active in a given country and needs to be sufficiently large for polling in order to produce representative data (e.g. at least 100,000 respondent numbers for a survey run on a sample of 1000 households).CATI using Random Digit Dialling (RDD).The service provider(s) would implement CATI surveys to respondent mobile numbers generated randomly through RDD.CATI using respondent numbers provided by WFP.The service provider(s) would implement CATI surveys to respondent mobile numbers provided by WFP.CATI using respondents are selected through previously contacted numbers (panel) and maintained for subsequent survey rounds.Each survey generally lasts approximately 45 minutes and includes questions on household food consumption and coping strategies, among others. Surveys are usually run on samples of 1000-5000 households per country, per round, or on smaller samples in the hundreds when required. Data would be transmitted to WFP through MoDA (Mobile Operational Data Acquisition), which is WFP’s data collection platform and is the tool highly recommended by WFP to ensure data quality standards are applied in the line with the corporate guidelines, as well as to maintain data security and privacy. At the end of a completed questionnaire, the service provider may transfer an airtime credit incentive to the respondents.

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