Rfp Workplace Service - 25-´28

contract award notice

Closed

By the present procurement procedure, the EIT KIC Urban Mobility S.L. hereby being referred to as “the EIT UM” or as “EIT UM” is aiming to procure the Workplace service (hereinafter referred to as the “Provider”), that would cover all aspects of the Endpoint user computers and key productivity tools are included within the scope of this service. The service required is composed of three main work packages: hardware provisioning (covering the supply and lifecycle of user devices), software licensing (managing procurement and compliance of key applications), and workplace support (providing user assistance and incident resolution). The aim of this RFP and the resulting agreement is to consolidate and enhance this model by integrating these key functions into a single, cohesive service. The selected vendor will work closely with EIT Urban Mobility’s internal Technology Department to deliver a coherent service fully aligned with the company’s strategic roadmap, while contributing added value through expertise, quality, and continuous improvement. EIT Urban Mobility currently has over 185 users (and over 210 including external collaborators). While most of the staff is based at the headquarters in Barcelona (Catalonia, Spain), EIT Urban Mobility also has employees in the following locations: • Munich (Germany) • Prague (Czech Republic) • Copenhagen (Denmark) • Helmond (The Netherlands) • Brussels (Belgium) Due to the nature of the company, with different locations across Europe, it is critical that a vast majority of the support functions are provided remotely via appropriate channels and tools. Additionally, all employees are authorised to work from home, therefore the IT support to be provided must also be easily accessible to all users who are teleworking. By the present procurement procedure, the EIT KIC Urban Mobility S.L. hereby being referred to as “the EIT UM” or as “EIT UM” is aiming to procure the Workplace service (hereinafter referred to as the “Provider”), that would cover all aspects of the Endpoint user computers and key productivity tools are included within the scope of this service. The service required is composed of three main work packages: hardware provisioning (covering the supply and lifecycle of user devices), software licensing (managing procurement and compliance of key applications), and workplace support (providing user assistance and incident resolution). The aim of this RFP and the resulting agreement is to consolidate and enhance this model by integrating these key functions into a single, cohesive service. The selected vendor will work closely with EIT Urban Mobility’s internal Technology Department to deliver a coherent service fully aligned with the company’s strategic roadmap, while contributing added value through expertise, quality, and continuous improvement. EIT Urban Mobility currently has over 185 users (and over 210 including external collaborators). While most of the staff is based at the headquarters in Barcelona (Catalonia, Spain), EIT Urban Mobility also has employees in the following locations: • Munich (Germany) • Prague (Czech Republic) • Copenhagen (Denmark) • Helmond (The Netherlands) • Brussels (Belgium) Due to the nature of the company, with different locations across Europe, it is critical that a vast majority of the support functions are provided remotely via appropriate channels and tools. Additionally, all employees are authorised to work from home, therefore the IT support to be provided must also be easily accessible to all users who are teleworking.

TED Europa

Tender

Broadband, Telecommunications, Residential