RFQ-ADEK/2026/3699: TSS Managed Service
Sector: Government • Location: United Arab Emirates
Source: Abu Dhabi Government Procurement Gateway, UAE
ADEK seeks to engage qualified Managed Service Providers to deliver end-to-end IT managed services across the following service domains for a period of three (3) years: • Lot 1 - Service Desk & End-User Support – to provide comprehensive Service Desk and End-User Support services for ADEK, covering internal staff, external/public users, and senior executive leadership. The services will include ce
- Status
- Closed
- Sector
- Government, Education
- Location
- United Arab Emirates
- Updated
- 3 Nov 2026
- Source
- Abu Dhabi Government Procurement Gateway, UAE
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Tender Information
Participants
| Not available for this record. |
Status
Original status | compl |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | ADEK seeks to engage qualified Managed Service Providers to deliver end-to-end IT managed services across the following service domains for a period of three (3) years: • Lot 1 - Service Desk & End-User Support – to provide comprehensive Service Desk and End-User Support services for ADEK, covering internal staff, external/public users, and senior executive leadership. The services will include centralized incident and service request management, multi-channel user support, and prioritized assistance for VIP users, ensuring timely resolution, effective escalation, and consistent service delivery in line with agreed service levels. • Lot 2 - Infrastructure, Network, Security Support, and Cloud Services - to provide comprehensive end-to-end managed services for ADEK’s IT Infrastructure, Network, and Cloud environments across on-premises, hybrid, and cloud platforms. This includes full operational ownership of the in-scope services, with accountability for ensuring high availability, optimal performance, reliability, and continuous day-today management of all infrastructure and cloud components supporting ADEK’s operations. |
Location
Country | United Arab Emirates (UAE) |
Source
Source | Abu Dhabi Government Procurement Gateway, UAE |
URL |
More Details
Record type | Tender |
Sector | Government, Education |
Article published date | 2026-06-01 |
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