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Robotic Process Automation - Development and Support Services

Location: California, United States of America

Source: California Purchasing Group

Tender
Closed

TSD aims to enhance efficiency by automating repetitive processes , with a particular focus on improving customer service and experience . In 2023 , TSD implemented Robotic Process Automation ( RPA ) using UiPath , targeting manual processes within platforms like ServiceNow , CentralSquare Technology OneSolution ( OFAS ), and

Status
Closed
Location
California, United States of America
Updated
3 Nov 2026
Source
California Purchasing Group

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The tender “Robotic Process Automation - Development and Support Services” is a tender record in Taiyo. It is issued for works, goods, or services related to California, United States of America.

Participants

Not available for this record.

Status

Original status

closed

Taiyo status

Closed

Taiyo last update

2026-11-03

Contact

Not available for this record.

Description

Description

TSD aims to enhance efficiency by automating repetitive processes , with a particular focus on improving customer service and experience . In 2023 , TSD implemented Robotic Process Automation ( RPA ) using UiPath , targeting manual processes within platforms like ServiceNow , CentralSquare Technology OneSolution ( OFAS ), and vendor portals such as AT & T , Verizon , and CalNet . Currently , both attended and unattended robots are operational for these use cases , with system users primarily interacting through the UiPath Action Center . The objective moving forward is to expand automation to additional workflows and systems maximizing the value and efficiency provided to system users by leveraging existing infrastructure to further streamline operations and improve overall staff efficiency and customer experiences . Below are some use cases currently implemented Ordering Dell laptops using integration with ServiceNow , OFAS and Dell . Ordering of New Mobile devices using integration with ServiceNow , OFAS and vendor portals . Disconnecting mobile devices using integration with ServiceNow and vendor portals . Upgrading mobile devices using integration with ServiceNow , OFAS and vendor portals . Downloading of no usage reports from vendor portals and uploading the reports to ServiceNow .

Location

Country

United States of America (USA)

State

California

Source

Source

California Purchasing Group

URL

More Details

Record type

Tender

Article published date

2026-03-27

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