Robotic Process Automation - Development and Support Services
Location: California, United States of America
Source: California Purchasing Group
TSD aims to enhance efficiency by automating repetitive processes , with a particular focus on improving customer service and experience . In 2023 , TSD implemented Robotic Process Automation ( RPA ) using UiPath , targeting manual processes within platforms like ServiceNow , CentralSquare Technology OneSolution ( OFAS ), and
- Status
- Closed
- Location
- California, United States of America
- Updated
- 3 Nov 2026
- Source
- California Purchasing Group
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Tender Information
Participants
| Not available for this record. |
Status
Original status | closed |
Taiyo status | Closed |
Taiyo last update | 2026-11-03 |
Contact
| Not available for this record. |
Description
Description | TSD aims to enhance efficiency by automating repetitive processes , with a particular focus on improving customer service and experience . In 2023 , TSD implemented Robotic Process Automation ( RPA ) using UiPath , targeting manual processes within platforms like ServiceNow , CentralSquare Technology OneSolution ( OFAS ), and vendor portals such as AT & T , Verizon , and CalNet . Currently , both attended and unattended robots are operational for these use cases , with system users primarily interacting through the UiPath Action Center . The objective moving forward is to expand automation to additional workflows and systems maximizing the value and efficiency provided to system users by leveraging existing infrastructure to further streamline operations and improve overall staff efficiency and customer experiences . Below are some use cases currently implemented Ordering Dell laptops using integration with ServiceNow , OFAS and Dell . Ordering of New Mobile devices using integration with ServiceNow , OFAS and vendor portals . Disconnecting mobile devices using integration with ServiceNow and vendor portals . Upgrading mobile devices using integration with ServiceNow , OFAS and vendor portals . Downloading of no usage reports from vendor portals and uploading the reports to ServiceNow . |
Location
Country | United States of America (USA) |
State | California |
Source
Source | California Purchasing Group |
URL |
More Details
Record type | Tender |
Article published date | 2026-03-27 |
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