Rotational Towing Management

2026-11-03

The City of Asheville , NC ( the “ City ”) is requesting proposals , per North Carolina General Statutes § 143 - 129 . 8 Purchase of Information Technology Goods and Services , from qualified firms for the following : Police Rotational Towing in accordance with the specifications outlined in this Request for Proposal ( RFP ). The City requests proposals from qualified vendors to provide total management of wrecker dispatch , towing , and impound services . The City desires to enter into an agreement with a qualified vendor to provide 24 / 7 / 365 management and dispatch of all towing requests , except for tows of evidentiary vehicles , generated by the City of Asheville . The vendor will work primarily with the Asheville Police Department and is required to provide a full - featured and secure web - based software program to be used to dispatch wrecker services and maintain a permanent record of all towing activities generated by the City of Asheville . The software will also provide the management of a tow rotation , to meet the City ’ s needs , including ensuring a response within designated times and compliance with the City ’ s requirements as listed herein . SERVICE LEVEL REQUIREMENTS ● TOWING DISPATCH ➢ The Contractor must maintain fully supported facilities or software sufficient for dispatching tow trucks and capable of handling the volume of calls generated by the City . Call volumes average between 200 and 250 rotational vehicle tows per month . ➢ Dispatch functions must be operational and available twenty - four ( 24 ) hours a day , seven ( 7 ) days per week , and three hundred sixty - five ( 365 ) days a year . ➢ Web - based software must have 24 / 7 / 365 technical support available to resolve platform issues and ensure continuous functionality . Backup capabilities such as a 24 / 7 staffed dispatch center is preferred to ensure that dispatch and rotational functionality is maintained continuously . ➢ When the APD requests a tow truck , the Contractor must be able to communicate with APD officers , telecommunicators , and tow truck operators regarding the tow response . Response to the tow dispatch accepting or declining the tow request must be provided within 3 minutes of receiving the request from the City . ● RESPONSE CAPABILITIES / ROTATION MANAGEMENT ➢ The Contractor shall provide or subcontract to provide the equipment , facilities , and personnel necessary to tow , impound , release , and collect fees for vehicles towed by the city . ➢ Tow response must be available for light - duty ( vehicles less than 10 , 000 lbs ), medium - duty ( vehicles 10 , 000 lbs to 26 , 000 lbs ), and heavy - duty tows ( vehicles greater than 26 , 000 lbs ). ➢ The Contractor may establish and maintain a rotation list of towing companies available to perform tows as requested by the City . ➢ Tow rotation lists must be managed to ensure a response from a tow truck to the scene within thirty minutes . ➢ Tow rotation companies must meet all equipment and personnel standards outlined by the sections titled ‘ Minimum Operator Standards ’ and ‘ Technical Instructions and Equipment Requirements ’. ➢ The Contractor must ensure that any tow operators ( personnel responding to all City - initiated calls ), regardless of whether such operators are employees of the Contractor or subcontractors , comply with the minimum standards listed in the section titled ‘ Minimum Operator Standards ’. ➢ The Contractor must manage and resolve any and all complaints involving tow operators , subcontractors , vehicle owners , or the public within 2 business days . ➢ The Contractor or their subcontractor must arrive at the scene within thirty ( 30 ) minutes of receiving and accepting notification from the City , twenty - four ( 24 ) hours a day , seven ( 7 ) days a week . The responding tow operators must remove all debris , other than hazardous materials , from the roadway and right - of - way before leaving the incident or collision scene . ➢ Tow operators must be capable of towing disabled vehicles to a nearby safe location as determined or requested by a police officer or other city official on scene . ➢ Wrecker services provided by the Contractor or subcontractors must adhere to all Federal and State laws , local ordinances , and regulations related to the registration and operation of wrecker services and vehicles and have insurance to meet the City ’ s requirements . ➢ The Contractor or subcontractors must ensure all unclaimed vehicles are processed in accordance with N . C . G . S . 20 - 77 . In addition , the Contractor or subcontractor , pursuant to N . C . G . S . 20 - 77 ( d ), shall report all unclaimed vehicles to the North Carolina Division of Motor Vehicles . ● VEHICLE STORAGE AND SECURITY ➢ The Contractor is responsible for the proper and secure storage of all vehicles towed , whether towed by the Contractor or a subcontractor . ○ Vehicle storage facilities may not be more than five ( 5 ) road miles from the Asheville City limits in any direction , except for storage for ‘ Class A ’ vehicles which must be stored within Buncombe County , NC . ○ The storage lot ( s ) must be capable of storing a minimum of ten ( 10 ) vehicles in addition to all other vehicles stored on the premises , and will be capable of storing vehicles towed for a period of at least thirty ( 30 ) days . ○ Storage facilities must comply with all City or County zoning and other regulations . ○ The lot shall have only one ( 1 ) common entrance and one ( 1 ) common exit , which may or may not be combined .

North Carolina

2026-05-05